Channel elements
Channel-elements are elements that are specific to a channel. These elements are present in the Chatbot sends and Chatbot receives sections in the chatbot editor.
Each channel has a different set of elements. Some elements are available only in one channel. Example: Apple Pay (Apple Messages for Business) and Single Product Message (WhatsApp). Some elements, such as Carousel, are available in multiple channels. However, the features and specifications of the element may be different in each channel.
For more information about the specifications of an element, refer to the Message Types sections in the channel documentation.
The following table shows the file formats for some of the chatbot elements, based on the channel.
| Elements | Channels | ||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Apple Messages for Business | Instagram Messaging | Line | Live Chat | Messenger | RCS | SMS | Telegram | Viber Bots | Viber Business Messages | Open channel | |||
| Audio | X | X | X | X | ✓ | ✓ | X | ✓ | X | X | ✓ | X | |
| Button* | X | X | X | ✓ | ✓ | X | X | X | X | ✓ | X | X | |
| Carousel | X | ✓ | ✓ | ✓ | ✓ | ✓ | X | X | ✓ | X | X | X | |
| Document | X | X | X | X | X | X | X | ✓ | ✓ | X | X | X | |
| File | ✓ | X | X | ✓ | ✓ | X | X | X | X | X | ✓ | X | |
| Image | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | X | ✓ | ✓ | ✓ | ✓ | X | |
| JSON | X | X | X | X | X | X | X | X | X | X | X | ✓ | |
| List | X | X | X | X | X | X | X | X | X | X | ✓ | X | |
| Location | X | X | ✓ | X | ✓ | X | X | X | ✓ | ✓ | ✓ | X | |
| Quick Reply* | ✓ | X | X | X | X | X | X | X | X | X | X | X | |
| Reply button* | X | X | X | X | X | X | X | X | X | X | ✓ | X | |
| Rich Card | X | ✓ | ✓ | X | ✓ | ✓ | X | X | X | X | X | X | |
| Rich Link | ✓ | X | X | X | X | X | X | X | X | X | X | X | |
| Sticker | X | ✓ | X | X | X | X | X | X | ✓ | X | ✓ | X | |
| Text | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | |
| URL | X | X | X | X | X | X | X | X | ✓ | X | X | X | |
| URL button* | X | X | X | X | X | X | X | X | X | X | ✓ | X | |
| Video | X | X | X | ✓ | ✓ | ✓ | X | ✓ | ✓ | X | ✓ | X | |
| * There are different types of button elements. Example: Button, Quick reply, Reply button, and URL button. Use the element that is applicable to your channel and is relevant to the chatbot design. | |||||||||||||
To use a channel in Answers, you must enable it first. View the instructions in the documentation for that channel.
For any channel, you can use only senders that are registered with Infobip.
To view elements that are common to all channels, refer to the Core elements section.
To view the elements for a specific channel, select the channel in the following filter.