Open Channel

Open Channel enables your system to exchange messages with Infobip SaaS products through the Infobip public API.

Inbound messages are sent through the Infobip API to the Open Channel destination that is registered on the Infobip platform. The messages are sent to the SaaS product, such as a chatbot. Outbound responses from the SaaS product are sent by the Infobip platform to your API webhook that is registered for a specific Open Channel sender.

This feature is in Early Access stage. Contact your Infobip account manager to configure the Open Channel sender and the webhook for receiving the response. Currently, Open Channel is available for Answers. In future, Open Channel will be available for other Infobip SaaS products - Moments and Conversations.