Message types

Outbound messages

Set up outbound messages as plain text or rich content.

Text

Google text messages contain text as well as a suggestions feature. You can either add generic suggestions manually or use attributes to make the suggestions dynamically responsive.

Rich card

Send a preview of your website or product in the form of an interactive card. Customers can click the link on the card to view your website or product.

Rich cards contain the following elements:

• Text
• Image
• Suggestions (optional)

Rich cards are available in Answers.

Carousel

Carousel messages enable you to send multiple rich cards in one message. Customers can use horizontal scroll to view the rich cards, compare the items, and take action for individual rich cards.

Carousel messages contain the following elements:

• Text
• Image
• Suggestions (optional)

Carousel messages are available in Answers.

Inbound messages

End users can send you the following types of messages:

• Text
• Image