Transfer call to another agent
Use this method to transfer a call to another agent. Please note that the targeted agent must be available for the transfer to succeed. The conversation will be assigned to the targeted agent once they answer the call. More info.
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patch
/ccaas/voice/2/conversation/{conversationId}/transfer/agent
Authorizations:
Scopes:
path Parameters
| conversationId required | string Example: 82f57414-b989-4856-ac9f-32a54e9ee86b Conversation ID whose call is being transferred. |
Request Body schema:
application/jsoncollapse all -
| agentId | string Id of the agent to whom a call should be transferred. |
Responses
200
OK
400
Bad Request
401
Unauthorized
403
Forbidden
404
NOT FOUND
409
NOT AVAILABLE
412
PRECONDITION FAILED
500
Internal Server Error
Request samples
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Content type
application/json
Copy
Collapse all {- "agentId": "3791078D92DF1FA5DE5F703345153GA2"
}Response samples
- 200
- 400
- 401
- 403
- 404
- 409
- 412
- 500
Content type
application/json
Successful response
Copy
Collapse all {- "status": "SUCCESS",
- "message": "Call transferred successfully."
}
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