Remove agent from queue

Use this method to remove an agent from a queue. Operation only deletes the link between a queue and the agent.

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delete

/ccaas/1/agents/{agentId}/queues/{queueId}

Authorizations:

Scopes:

conversations:manage

path Parameters

agentId required	string Id of the Agent which should be unlinked from queue.
queueId required	string Id of the Queue which should be unlinked from agent.

query Parameters

context

required

object

accountId	integer <int64>
invokerType	string Enum: "AGENT" "SYSTEM"
invokerId	string
invokerName	string
userId	integer <int64>

Responses

200

400

Bad request

401

Unauthorized

403

Forbidden

404

Not Found

500

Internal Server Error

Request samples

Example

cURL

Copy

curl -L -g -X DELETE 'https://{baseUrl}/ccaas/1/agents/{agentId}/queues/{queueId}?context=%7Bcontext%7D' \
-H 'Authorization: {authorization}' \
-H 'Accept: application/json'

Response samples

Content type

application/json

Success request response

Copy

Collapse all


{"statusCode": "SUCCESS",
"message": "Agent removed from queue successfully."
}

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