Customer Engagement

Build rich profiles for each person to create audience segments for more precise targeting. Manage duplicates and import your data over API.

Events reflect actions that end users take on your website or in your mobile application.

Events API is a robust way to send those events to Infobip. Event can be sent only to an existing person in Target module and an event definition should be created beforehand to describe contents of the event.

Other events tracking options:

• JavaScript SDK
• iOS SDK
• Android SDK

Use Moments to set up and manage automated messaging campaigns with your customers by building conversation workflows.

Flows

Flow is the Infobip communication builder that helps you create and manage messaging campaigns. The Flows API allows you to add or remove people from communication programmatically for flows with an active status.

Use the Add Participants to flow endpoint to a person or batches of persons (between 1-1000 persons). The method works asynchronously to queue and process participants at a rate of 10 requests per second.
For reporting of operation results, use the notifyUrl field to provide a URL of your callback server that will receive a status report or use the Get a report on participants added to Flow endpoint.

Forms

Forms is an Infobip platform solution to collect customer data that you can then use for messaging or analytics. Forms API allows you to retrieve an active form from your web page, track events, or collect the field values when the end user submits a form.

Conversations is a solution that allows Enterprises to engage in conversations with their customers over multiple channels. The solution is available either as a web-based cloud platform web interface or over HTTP API for 2-way messaging over SMS, WhatsApp, Viber, and Facebook messenger. It supports conversation threading, conversation management including queues and routing, agent assignment, resolution management and conversation history overview.

Answers is the Infobip fully-encompassed chatbot building platform that enables you to build, test, and deploy highly customized chatbots of different types. Multiple channels are supported on Answers like WhatsApp, Facebook Messenger, Live Chat, Apple Business Chat, Viber, Google Business Messaging and other. Communication with Bot is achieved through existing Conversations solution infrastructure which enables integration and switching between communicating with bot and a live agent. Processing can start by receiving MO message or by receiving a trigger event. Users can manage bots (create, update, delete, start and stop bots) through a web interface. For more details, visit the Answers documentation.

Answers API is in Early access stage.

Reuse assets created on Infobip SaaS products in order to recreate configuration more easily on a single or across multiple accounts. Export or share Moments flows, Answers chatbots or other SaaS assets from your account and import it on another one.

This feature is in Early access stage.