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Get routing

Use this method to get a list of rules within the routing. Pagination is set to single page result with a maximum of 999 items ordered by "order". As rules inside routing are stored, executed and retrieved in provided order with the SET method, that order can't be changed. More info

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get
/ccaas/1/routing
Authorizations:
API Key Header
Basic
IBSSO Token Header
OAuth 2
Scopes:
conversations:manage
query Parameters
ruleIds
Array of strings

Optional. List of rule Ids.

enabled
boolean

Optional. Rule enable/disable toggle.

Responses

200

OK

400

Bad request

401

Unauthorized

403

Forbidden

500

Internal Server Error

Request samples

Example
cURL
Copy
curl -L -g 'https://{baseUrl}/ccaas/1/routing' \
-H 'Authorization: {authorization}' \
-H 'Accept: application/json'

Response samples

Content type
application/json
Copy
 Collapse all
{
  • "routes":
    [
    • {
      • "id": "467bbaad-3f50-4c27-9f24-0427aaec611f",
      • "priority": "URGENT",
      • "queueId": "448bf76d-0047-49a3-93a4-ea8722d6aeaa",
      • "queueName": "First Queue",
      • "enabled": true,
      • "name": "First Rule",
      • "createdAt": "2024-01-01T00:00:00.000+00:00",
      • "updatedAt": "2024-01-01T00:00:00.000+00:00",
      • "order": 1,
      • "routeOnlyDuringWorkingHours": true,
      • "isPrivate": false,
      • "expression":
        {
        • "$or":
          [
          • {
            • "$eq":
              {
              • "message.channel": "WHATSAPP"
              }
            },
          • {
            • "$eq":
              {
              • "message.channel": "LIVE_CHAT"
              }
            }
          ]
        }
      },
    • {
      • "id": "467bbaad-3f50-4c27-9f24-0427baec611f",
      • "priority": "HIGH",
      • "queueId": "448bf76d-0047-49a3-93a4-ea8722d7aeab",
      • "queueName": "Second Queue",
      • "enabled": true,
      • "name": "Second Rule",
      • "createdAt": "2024-01-01T00:00:00.000+00:00",
      • "updatedAt": "2024-01-01T00:00:00.000+00:00",
      • "order": 2,
      • "routeOnlyDuringWorkingHours": false,
      • "isPrivate": false,
      • "expression":
        {
        • "$and":
          [
          • {
            • "$eq":
              {
              • "message.channel": "TELEGRAM"
              }
            },
          • {
            • "$eq":
              {
              • "customer.country": "Croatia"
              }
            }
          ]
        }
      },
    • {
      • "id": "eb7bdb7d-7281-4107-8d7b-80efc8548a38",
      • "priority": "NORMAL",
      • "queueId": "39b52b7f-db13-4c47-9b6e-de2ba91df62g",
      • "queueName": "Third Queue",
      • "enabled": true,
      • "name": "Third Rule",
      • "createdAt": "2024-01-01T00:00:00.000+00:00",
      • "updatedAt": "2024-01-01T00:00:00.000+00:00",
      • "order": 3,
      • "routeOnlyDuringWorkingHours": false,
      • "isPrivate": false,
      • "expression":
        {
        • "$eq":
          {
          • "message.channel": "VIBER"
          }
        }
      }
    ],
  • "pagination":
    {
    • "totalItems": 3,
    • "page": 0,
    • "limit": 999,
    • "orderBy": "order:ASC"
    }
}

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