Get queues

Use this method to get a list of queues with pagination and filtering options. Using a filter is optional. The result can be filtered by one or many optional filters described in the parameters. More info

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get

/ccaas/1/queues

Authorizations:

Scopes:

conversations:manage

query Parameters

queueIds	Array of strings Optional filter. List of queue Ids.
agentId	string Optional filter. Agent Id.
workingHoursId	string Optional filter. Working Hours Id.
limit	integer <int64> <= 999 Default: 10 Size of the result page.
page	integer <int64> Default: 0 Number of the current page.
orderBy	string This parameter is used to order your results. If an order is not given, the default order id:asc will be applied. Possible ordering fields are properties. Ordering direction can be specified with modifiers asc for the ascending ordering or desc for the descending one.
name	string Optional. Queue name.

Responses

200

400

Bad request

401

Unauthorized

403

Forbidden

500

Internal Server Error

Request samples

Example

cURL

Copy

curl -L -g 'https://{baseUrl}/ccaas/1/queues' \
-H 'Authorization: {authorization}' \
-H 'Accept: application/json'

Response samples

Content type

application/json

Copy

Collapse all


{"queues": 
[
{"id": "a126beb1-f43b-422c-b298-295f65d31e82",
"name": "Queue 1",
"enabledAgentsCount": 3,
"enabledRoutesCount": 2,
"isAutoAssignmentEnabled": false,
"stickyAgentTimeoutDays": 10,
"isStickyAutoAssignmentEnabled": true,
"workingHoursId": null,
"isPrivate": false,
"createdAt": "2024-01-01T00:00:00.000+00:00",
"updatedAt": "2024-01-01T00:00:00.000+00:00",
"deletedAt": null
},
{"id": "75af6f92-75a6-4364-b293-450281bd21be",
"name": "Queue 2",
"enabledAgentsCount": 1,
"enabledRoutesCount": 4,
"isAutoAssignmentEnabled": false,
"stickyAgentTimeoutDays": null,
"isStickyAutoAssignmentEnabled": false,
"workingHoursId": null,
"isPrivate": false,
"createdAt": "2024-01-01T00:00:00.000+00:00",
"updatedAt": "2024-01-01T00:00:00.000+00:00",
"deletedAt": null
}
],
"pagination": 
{"totalItems": 2,
"page": 0,
"limit": 10,
"orderBy": "id:ASC"
}
}

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