Create queue

Use this method to create a queue. Queues help manage conversations in a timely manner by organizing the team based on workload and knowledge. More info

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post

/ccaas/1/queues

Authorizations:

Scopes:

conversations:manage

Request Body schema:

application/json

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name required	string [ 0 .. 255 ] characters Name of the queue.
isAutoAssignmentEnabled	boolean Default: false Auto-assignment of the queue.
workingHoursId	string Working hours Id queue belongs to
externalId	string

Responses

200

400

Bad request

401

Unauthorized

403

Forbidden

500

Internal Server Error

Request samples

Content type

application/json

Copy

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{"name": "Spanish Support"
}

Response samples

Content type

application/json

Successful response

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{"id": "25774a87-078a-4fe7-8d43-127809479964",
"name": "Queue name",
"enabledAgentsCount": null,
"enabledRoutesCount": null,
"createdAt": "2024-01-01T00:00:00.000+00:00",
"updatedAt": "2024-01-01T00:00:00.000+00:00",
"isAutoAssignmentEnabled": false,
"stickyAgentTimeoutDays": 30,
"isStickyAutoAssignmentEnabled": null,
"workingHoursId": null,
"isPrivate": false,
"deletedAt": null
}

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