Update conversation

Use this method to update a conversation. Closed conversations cannot be changed. To change an assignment to another agent or a bot, use Change conversation assignment.More info

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put

/ccaas/1/conversations/{conversationId}

Authorizations:

Scopes:

conversations:manage

path Parameters

conversationId

required

string

Id of the conversation being updated.

Request Body schema:

application/json

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topic	string [ 0 .. 1000 ] characters Conversation topic.
summary	string [ 0 .. 4000 ] characters Short description of the conversation.
status	string Default: "OPEN" Enum: "OPEN" "WAITING" "SOLVED" "CLOSED" Conversation status.
priority	string Default: "NORMAL" Enum: "URGENT" "HIGH" "NORMAL" "LOW" Conversation priority.
queueId	string [ 0 .. 255 ] characters Id of the queue conversation belongs to.
agentId	string [ 0 .. 255 ] characters Id of the agent assigned to the conversation.

Responses

200

400

Bad request

401

Unauthorized

403

Forbidden

404

Not Found

500

Internal Server Error

Request samples

Content type

application/json

Copy

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{"topic": "Topic",
"summary": "Summary",
"status": "OPEN",
"priority": "HIGH",
"queueId": "6f2e6c5a-e4ca-48c6-bc0a-d9c18479743a",
"agentId": "c856e230-a8cd-498b-9996-42bbed35029a"
}

Response samples

Content type

application/json

Successful response

Copy

Collapse all


{"id": "1ddece93-041f-42ac-8e25-d05801dfe358",
"topic": "Conversation topic",
"summary": "Conversation summary",
"status": "OPEN",
"priority": "HIGH",
"queueId": "6f2e6c5a-e4ca-48c6-bc0a-d9c18479743a",
"agentId": "c856e230-a8cd-498b-9996-42bbed35029a",
"createdAt": "2024-01-01T00:00:00.000+00:00",
"updatedAt": "2024-01-01T00:00:00.000+00:00"
}

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