Personalized omnichannel customer connections
Achieve deeper customer engagement across the widest selection of local and global channels, including: SMS, RCS, WhatsApp, voice, video, email and the most popular chat apps.
For Businesses
Design and intelligently orchestrate all engagement activities across your customer journeys through a scalable, easy-to-use full stack communication platform.
For Developers
Integrate any communication channel or module into your business workflows by using our flexible and programmable API stack.
NOTICIAS
Omdia clasifica a Infobip como líder en CPaaS
For the first time, Omdia classifies Infobip as a leader for CPaaS, after achieving the highest ranking in four categories: business model, solution breadth, professional services, and partnerships. The report also states that Infobip is one of the more consistently high-performing vendors in the Omdia Universe.
THE INFOBIP ADVANTAGE
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No compromise delivery
By controlling the entire technology stack, Infobip delivers superior performance. We help you dynamically optimize your message journey to offer faster, more secure, and more reliable connections to your customers. All with complete transparency.
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Global reach, local presence
Our 60+ offices around the world allow us to react faster and have everyday interactions with our customers. We provide 24/7 customer support, technical solutions in-line with needs and local requirements — based on proven best practices.
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Full stack customer engagement
Deliver better outcomes for your business by enhancing your communications with fully integrated contact center, marketing automation, and chatbot building solutions informed by our customer data platform.
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Built on trust
Our customers trust Infobip to deliver remarkable communication experiences that are locally and globally compliant, safe, and secure.
Infobip is a great partner because of their ability to keep up with our global growth and provide the type of service we need to meet our users’ demands. The main advantages of working with Infobip are their flexibility, the client success management and support teams.
Infobip provided the best value for money and offered the array of solutions we were looking for, as well as a set of tools to implement as our operations expanded. With Infobip, agile service and support are guaranteed.
When we aired the campaign, Infobip was there in real-time, following everything that was going on with the bot. We had to make a bot script change in the middle of the day, and Infobip did it superbly quickly, without impacting consumer interactions.
Adding WhatsApp as a customer service channel proved to be a tremendous success – we increased our NPS score by 19% and reduced the costs associated with our contact center by 10-fold. The customers love it – they use it four times more than other instant communication channels.
