SaaS

Conversations

Conversations (opens in a new tab) is Infobip's cloud contact center solution (CCaaS (opens in a new tab)). It allows you to engage in conversations with your customers over some of the most popular industry-standard channels. Our solution is available either as a web interface or over HTTP API, with the following functionalities:

• Two-way messaging
• Conversation threading
• Conversation management: queue and routing management, agent assignment, resolution management, and history overview.

Check the use cases here (opens in a new tab).

Answers

Answers (opens in a new tab) is the Infobip fully-encompassed chatbot building platform that enables you to build, test, and deploy highly customized chatbots of different types. By implementing chatbots you will quickly:

• Lower your customer support operational costs
• Increase customer satisfaction by providing support 24/7/365

Check the use cases here (opens in a new tab).

Moments

Moments (opens in a new tab), our customer engagement solution, is about sending out relevant content derived from important customer information, their interests, and activities.

When you sign up for Moments, you automatically get access to People (opens in a new tab), our customer data platform, where your customer profiles will be stored. You will be ready to send fully tailored notifications, reminders, promotional content, and more, in no time.

Check the use cases here (opens in a new tab).

People

Unified profile data on the People (opens in a new tab) platform helps you understand who are you communicating with and what are the person`s needs. Every profile card, for persons or companies, shows the stage in the customer journey, user activity, and their traits and tags, as well as the audience segments that each profile belongs to.

Our data platform stores all your customer information in one place and activates it within the Infobip products and solutions that you are using. It continuously “supplies” relevant information needed for your behavior-based interaction with customers, and for conversations (opens in a new tab) that happen via contact centers or chatbots (opens in a new tab), to help you build a meaningful customer journey.

Check the use cases here (opens in a new tab).