Paying account

You can upgrade your Infobip account from a free trial (opens in a new tab) to a paying account at any time, so there is no need to use up all your free trial credits before upgrading. Upgrading the account allows you to start sending messages to your customers directly from your number.

Once you add funds to your account balance, it will no longer be in the free trial mode.

You can add funds to your account at any time by clicking the Add Funds button located in the upper right corner.

If your free trial has already ended, a banner will appear at the top of your homepage. You can add funds by clicking the Upgrade now button, allowing you to continue sending messages to your customers.

From there, you will see the following options to top up your account:

• Auto recharge
• Low balance recharge
• One-time payment
• Promo code

For a detailed explanation of the payment options mentioned above, visit the Payments (opens in a new tab) page. When you add funds to your account, you can start sending messages to your customers.

Channel pricing

Selecting the Pricing button in the upper right corner will direct you to the Pricing page, where you can find details about all available channels, products, numbers, senders, and services. Here, you can combine our channels and products to create a solution tailored to your specific needs.

To view the pricing for each channel, product, and service, click the Detailed pricing link. Additionally, you can also purchase numbers or reach out to us directly using the provided links for specific services and options.

Pricing plans for products

Explore our comprehensive suite of products designed for marketing automation (Moments (opens in a new tab)), contact center management (Conversations (opens in a new tab)), and chatbot creation (Answers (opens in a new tab)).

We offer three flexible pricing plans:

1. Start
2. Grow
3. Scale

These plans allow you to select the best fit for your needs.

Select the Pricing button, and navigate to the Products tab. Choose the product you wish to purchase and click the Detailed pricing button. This will redirect you to an overview page where you can explore channel-specific features and review the details of each plan.

Additionally, you can select the Compare Features button to access a detailed comparison of the plans, and refer to the FAQ section for additional information.

For customized solutions, reach out to our Sales (opens in a new tab) team to design a custom package for your business.

To purchase the above-mentioned products and select a plan, follow these steps:

1. As mentioned above, choose the wanted product and select the Detailed pricing button.
2. For the Start plan, you can connect your credit card to activate a monthly subscription. For the Grow and Scale plans, contact our account experts by selecting the Contact Us button.
3. If you opt to begin with the Start plan, click the Choose Plan button. Please ensure you have at least one active communication channel to proceed with selecting a plan. The following steps show the details for the Conversations (opens in a new tab) plan.
4. Enter your billing details and make sure to enter the correct information.
5. Set your monthly usage by selecting the number of user licenses, with a minimum of one. As you input the number, the estimated monthly subscription cost will be displayed.
6. Select your communication channel to include with your Start plan. Some channels require contacting us and waiting for activation before completing your order. In this case, you will be redirected to a contact form.
7. Choose a support package: Basic, Advanced, or Professional. The price and features of each package will be displayed.
8. Select your payment method and provide the required details. You can typically pay using a credit card or your account balance.
9. Finally, review the order summary and verify all details before submitting your offer. If everything is correct, click Pay. Upon successful payment, you will receive a confirmation.