Channels
SMS
Short Message Service (SMS (opens in a new tab)) is the most familiar channel to all mobile users as it was one of the first mobile communication channels to become available. It is a reliable way to reach customers and ensures that your message will be delivered.
Start sending SMS messages
You can start sending messages by creating campaigns manually over the web interface or API (opens in a new tab). In case you want to create it manually over the web interface, you need to create a Broadcast (opens in a new tab).
Before you begin, check the basics of your country's coverage, restrictions, and current regulations. In addition to the mentioned page, you can also access this information through the web interface (opens in a new tab) by clicking the Check country-specific SMS regulations option.
In compliance with regulations or client requirements, click the Explore sender options section to explore different sender options and submit requests for sender names. For additional information about the pricing details, click here (opens in a new tab).
Infobip Email (opens in a new tab) is a cloud-based, all-in-one communication solution suited to both transactional (opens in a new tab) and marketing message delivery. Use Email to create rich, personalized, and responsive emails using the easy-to-use drag-and-drop email editor (opens in a new tab).
Email messaging is a simple way for ad-hoc one-way communication, or more advanced template management, scheduled sending, or communication flows for one-to-one and one-to-many.
Start sending Email messages
You can start sending messages by creating campaigns manually over the web interface or API (opens in a new tab). In case you want to create it manually over the web interface, you need to create a Broadcast (opens in a new tab).
Voice
Infobip Voice (opens in a new tab) comprises a suite of communication tools tailored to enhance customer interactions across many channels, including mobile and web applications. The platform empowers businesses with the versatility to conduct audio calls to both landlines and mobile phones, ensuring a flexible and customizable communication experience that can be adapted to a wide range of business requirements and scenarios.
Voice offers many layers of functionality with a range of custom options, from low-level APIs to comprehensive SaaS solutions.
Start sending Voice messages
You can start sending messages by creating campaigns manually over the web interface or API (opens in a new tab). In case you want to create it manually over the web interface, you need to create a Broadcast (opens in a new tab).
Viber
Viber (opens in a new tab) enables end users to communicate with your business through messages, audio calls, and video calls.
The following solutions are available for customers to communicate with your business:
- Viber Business Messages (opens in a new tab): Contact customers through their mobile numbers in real time with two-way chats.
- Viber Bots (opens in a new tab): Enable customers to contact your business at any time. Use custom chatbots with automated responses to answer customers' queries. To start sending Viber messages you need to have Viber sender registered and verified.
To initiate the registration process, the following documentation is required:
- Warranty Letter
- Service Qualification Form
- 6 logos in PNG format of good quality and resolutions:
- 50 x 50px
- 65 x 65px
- 100 x 100px
- 130 x 130px
- 256 x 256px
- 360 x 280px
Click here (opens in a new tab) to download the documentation. Once you fill it out, send it to [email protected].
Start sending Viber messages
After the process above is finalized, you can start sending messages by creating campaigns manually over the web interface or API (opens in a new tab). In case you want to create it manually over the web interface, you need to create a Broadcast (opens in a new tab).
Infobip is an official WhatsApp (opens in a new tab) business solution provider and you can manage all WhatsApp communications directly within the Infobip platform across multiple modules.
To initiate the sending of WhatsApp messages, you need to have a registered WhatsApp sender verified by Meta. Follow the steps provided here (opens in a new tab) to start the registration of the WhatsApp sender via the web interface.
After your sender is registered and approved, you must proceed to register the message template that you will send to your end user. This can be done through two different methods:
Start sending WhatsApp messages
After the process above is finalized, you can start sending messages by creating campaigns manually over the web interface or API (opens in a new tab). In case you want to create it manually over the web interface, you need to create a Broadcast (opens in a new tab).
