Outbound messages
When you send a WhatsApp message to a phone number belonging to an end user's device you are sending an outbound WhatsApp message. There are several types of WhatsApp messages:
- Template message – use a pre-defined template to send text, images, videos, share location, documents, attach buttons, and configure SMS failover.
- Free-form text or media – use it only when contacted by the end user within a certain timeframe to send text, images, audio, video, stickers, share location, or contacts.
- Interactive messages – send a message that your end user can interact with, such as interactive buttons, lists, or product messages.
Template Message
Send a single or multiple template messages to one or more recipients. Template messages can be sent and delivered at anytime. Each template needs to be registered and pre-approved by WhatsApp.
The API response will not contain the final delivery status, use Delivery Reports instead.
Text and media messages
Send a text message to a single recipient. Text messages can only be successfully delivered if the recipient has contacted the business within the last 24 hours, otherwise template message should be used.
The API response will not contain the final delivery status, use Delivery Reports instead.
Send a document to a single recipient. Document messages can only be successfully delivered if the recipient has contacted the business within the last 24 hours, otherwise template message should be used.
The API response will not contain the final delivery status, use Delivery Reports instead.
Send an image to a single recipient. Image messages can only be successfully delivered if the recipient has contacted the business within the last 24 hours, otherwise template message should be used.
The API response will not contain the final delivery status, use Delivery Reports instead.
Send an audio to a single recipient. Audio messages can only be successfully delivered if the recipient has contacted the business within the last 24 hours, otherwise template message should be used.
The API response will not contain the final delivery status, use Delivery Reports instead.
Send a video to a single recipient. Video messages can only be successfully delivered if the recipient has contacted the business within the last 24 hours, otherwise template message should be used.
The API response will not contain the final delivery status, use Delivery Reports instead.
Send a sticker to a single recipient. Sticker messages can only be successfully delivered if the recipient has contacted the business within the last 24 hours, otherwise template message should be used.
The API response will not contain the final delivery status, use Delivery Reports instead.
Send a location to a single recipient. Location messages can only be successfully delivered if the recipient has contacted the business within the last 24 hours, otherwise template message should be used.
The API response will not contain the final delivery status, use Delivery Reports instead.
Send a contact to a single recipient. Contact messages can only be successfully delivered if the recipient has contacted the business within the last 24 hours, otherwise template message should be used.
The API response will not contain the final delivery status, use Delivery Reports instead.
Interactive messages
Send an interactive buttons message to a single recipient. Interactive buttons messages can only be successfully delivered if the recipient has contacted the business within the last 24 hours, otherwise template message should be used.
The API response will not contain the final delivery status, use Delivery Reports instead.
Send an interactive list message to a single recipient. Interactive list messages can only be successfully delivered if the recipient has contacted the business within the last 24 hours, otherwise template message should be used.
The API response will not contain the final delivery status, use Delivery Reports instead.
Send an interactive location request message to a single recipient. Interactive location request messages can only be successfully delivered if the recipient has contacted the business within the last 24 hours, otherwise template message should be used.
The API response will not contain the final delivery status, use Delivery Reports instead.
Send an interactive product message to a single recipient. Interactive product messages can only be successfully delivered if the recipient has contacted the business within the last 24 hours, otherwise template message should be used.
The API response will not contain the final delivery status, use Delivery Reports instead.
Send an interactive multi-product message to a single recipient. Interactive multi-product messages can only be successfully delivered if the recipient has contacted the business within the last 24 hours, otherwise template message should be used.
The API response will not contain the final delivery status, use Delivery Reports instead.
Send an interactive order-details message to a single recipient.
An order-details message is a structured message containing essential information about the customer's selected products. Alternatively, a single or multi-product interactive message can serve this purpose.
Interactive order-details messages can only be successfully delivered if the recipient has contacted the business within the last 24 hours, otherwise template message should be used.
The API response will not contain the final delivery status, use Delivery Reports instead.
Send an interactive order-status message to a single recipient.
An order-status message delivers real-time updates to customers about the current status of their order.
Interactive order-status messages can only be successfully delivered if the recipient has contacted the business within the last 24 hours, otherwise template message should be used.
The API response will not contain the final delivery status, use Delivery Reports instead.
Send an interactive flow message to a single recipient. Interactive flow messages can only be successfully delivered if the recipient has contacted the business within the last 24 hours, otherwise template message should be used.
The API response will not contain the final delivery status, use Delivery Reports instead.
Send an interactive url button message to a single recipient.
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