Voice and Video
Reports

Reports

When you use Voice and Video as a communication channel, within the Infobip web interface you can use Analyze. It's a shared component that helps you get insights into your voice communication.

There are five report types:

  1. Detailed
  2. Communication
  3. Performance
  4. Financial
  5. Conversations

For each of these, you have a detailed explanation under Reports within the Analyze product documentation.

Here's an example of how to create a Detailed report for your voice communication.

  1. Log in to the web interface and navigate to AnalyzeREPORTSCREATE A REPORT.
  2. Select which report type you need. Then choose the channel and services you want to include in your report. In this case, you're interested in Voice and Video. Voice - Create new report
  3. Use filters to refine the information you want to include in your reports. Click View Additional Filters for more specific filtering.
  4. Under Options(at the bottom) choose in which format you want to save your report, whether to generate a unique report for an account, user, or sender, whether you would like a download link, and so on.
  5. Click CREATE REPORT.

The following table shows accurate descriptions of Voice and Video detailed report columns.

Report columnDesription
Account nameInfobip account name.
User NameUser who initiated traffic.
Traffic SourceSource of the traffic, (e.g.  API)
FeatureVoice and Video feature (IVR, Number Masking, Click-to-Call, etc.).
DirectionVoice call direction (example: Inbound / Outbound)
Communication NameCommunication name in Flow using Moments.
Communication Scheduled ForMoments Flow Communication scheduled time (if applicable.)
Communication Start DateMoments Flow Communication start date (if applicable.)
Communication TemplateMoments Flow Communication Temple used (if applicable.)
IVR Scenario Name IVR API scenario name, if used.
From (Caller ID)Caller's phone number or WebRTC identity.
ToCalee's (destination) phone number or WebRTC identity.
Forwarded ToPhone number(s) to which the call was forwarded, applicable for forwarding call from an IVR.
Answered ByPhone number that answered the forwarded call, applicable for forwarding call from an IVR.
Client IP AddressIP address of your Voice platform, applicable for SIP trunking.
From SIPCaller's phone number, if applicable (e.g., SIP trunk outbound).
To SIPDestination phone number, if applicable (e.g., SIP trunk outbound).
Send AtInfobip "internal" parameter: indicating the time when the request was submitted to Infobip platform, or when Moments Flow was launched.
Start TimeTime when call started ringing or when call was initiated.
Answered TimeTime when call was answered.
End TimeTime when call ended.
Number of retries Shows the number of retries (if retry was configured by client). Applicable only for Voice messages, Click-to-Call and outbound IVR.
Message IdMessage ID call identifier, can be set up by client where applicable (e.g. Voice messages API).
Bulk IdBulk ID call identifier. Can be set up by the client where applicable (e.g. Voice messages API).
Call IdentifierUnique call identifier (set of digits and letters), unique for the whole call, inbound and outbound.
External Call IdentifierUnique call identifier (set of digits and letters), applicable for SIP trunk outbound.
StatusStatus of the call (e.g. Delivered, Rejected, etc). See Infobip and Voice and Video Statuses and Error codes.
ReasonStatus of the call in more detail. (e.g. DELIVERED_TO_HANDSET, UNDELIVERABLE_NOT_DELIVERED, etc).See Infobip and Voice and Video Statuses and Error codes.
Error GroupStatus of the call from error perspective. (e.g. No Errors).See Infobip and Voice and Video Statuses and Error codes.
Error NameDetailed status of the call (e.g. The call has ended with hangup initiated by caller, callee or API (code 10000)).See Infobip and Voice and Video Statuses and Error codes.
Sender Country PrefixCaller's country prefix, if applicable. (e.g.  387)
Sender Country NameCaller's country name, if applicable. (e.g.  Bosnia and Herzegovina)
Sender Network NameCaller's network name, if applicable (e.g. BH Mobile (BH Telecom))
Country PrefixCountry prefix, if applicable. (e.g. 997)
Country NameCountry name, if applicable. (e.g. Worldwide services, Germany)
Network NameNetwork name, if applicable. ( e.g. WebRTC, Germany Landline)
Billing ModelBilling model applied. (e.g. 1/1, 15/15, 30/30, 60/60)
DurationDuration of the call in seconds. (e.g. 60)
Charged DurationCharged duration of the call, with applied billing model. (e.g. 60)
Price Per SecondPrice of the call per second.
Purchase CurrencyCurrency used for billing. (e.g.  BAM/100) in eurocents
Charged AmountCharged amount for the call. 
TextText used for Text-to-speech synthesis, if applicable.
Response CodeResponse codes, also called Interaction codes (DTMF), entered by end user.
Can be empty if the user did not press anything, or null in the case of IVR, if the user did not participate in the Collect action.
IVR ResponsesResponse (Interaction) codes (DTMF) entered by end user, json object.
IVR Mapped ResponsesMeaning of Response (Interaction) codes entered by user, meaning is defined by client (e.g. for DTMF="1" meaning can be "positive feedback").
Data PayloadData payload (custom data),  if applicable.
VideoVideo call data, if applicable. Can be false & or true.
From Display NameVideo call data, if applicable. Can be shown as "+331111111"
To Display NameVideo call data,if applicable.
From DeviceVideo call data, if applicable.
To DeviceVideo call data, if applicable.
Spoken InputShows full text spoken by the user (as JSON object), when using Capture option in an IVR.
Matched Spoken InputShows key phrases that matched user spoken input(as JSON object), when using Capture option in an IVR.
SIP Trunk IDID of created SIP trunk. Read more about Infobip SIP trunking
SIP Trunk NameName of created SIP trunk. Read more about Infobip SIP trunking
Dialog IDDialog ID. See more about Dialog in Calls API.
Correlation IdentifierUnique identifier that correlates call legs.
SIP Trunk TypeSIP Trunk Type (e.g. Static, Registered, PROVIDER). See more about SIP trunk types.
SIP Trunk Provider TypeSIP Trunk Provider Type (e.g. FRESHWORKS)

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