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Instagram Messaging over Conversations
Set up real-time conversations with your customers, offer live agent support, and help your agents provide the best customer service by using our pre-built digital contact center as a service (CCaaS) platform, Conversations.
To enable Instagram Messaging over Conversations, contact your dedicated Account Manager or contact our Sales team using the Infobip Contact form (opens in a new tab).
Instagram Messaging over Answers
Use Answersto build real-time automated communication using AI or keyword-based custom chatbots for different types of customer inquiries.
Refer to the guide to create a chatbot.
Reporting and insights
You can track the performance of your chatbots and agents. You can use the information about the performance to optimize processes.
Delivery and performance
Use Analyze, our reporting module for communication channels to get insights into your Instagram Messaging communications.
Refer to the Analyze product documentation for information about the report types.
Here's an example of how to create a Detailed report SMS.
- Log on to the Infobip web interface.
- Navigate to Analyze> Reports> Create a Report.
- Select the report type. Then, set the channel to Instagram Messaging, along with the services you want to include in your report.
- Use the filters to refine the information you want to include in your reports. Use the Additional Filters option for more specific filtering.
- Under Options, select additional information to include in the reports. Example: format in which you want to save the report, whether to generate a unique report for an account, and so on.
- Click Create Report.