Manage users

Browse through this section for quick instructions and tips on how to manage users. This is where you will find most, if not all, answers to questions related to creating and enabling or disabling users, viewing detailed user information, and more.

Create a user

Whenever you want to create a new user, go to the Users and Teams page and click New User. Add the new user details, assign roles, and select a team or teams for them.

The user will receive an email to the email address specified in the User details section together with the instructions on how to set the password.

The email validation is done automatically. Phone validation requires additional steps: you will receive a code to enter on the Infobip web interface.

As soon as the user sets their password, you will be able to see their last login information. You will also see a green checkmark next to the email address - this is a confirmation that the email address has been verified. The green checkmark next to the mobile number confirms that the telephone number has been verified too. In the scenario below, the user has not verified their mobile number.

You can create an unlimited number of users on your account and assign any roles you want to them.

Select a language

Adapt the web interface to a specific language by selecting it from the Language dropdown under the User Details section.

Currently, we offer full support for the following languages:

• Arabic
• Chinese (Simplified)
• Chinese (Traditional)
• English
• French
• German
• Italian
• Japanese
• Korean
• Portuguese (Latin America)
• Russian
• Spanish (Latin America)
• Swedish
• Turkish

Once you select a new language for your own user, the entire web interface will immediately adapt to your language choice.

You can specify a separate language for all other users that you manage. Once they log in, they will see the UI in the language you have specified for them. If you have assigned a role of an Account Manager to your users, they can select other language options. Otherwise, your language selection will appear on their web interface as a read only field.

Disable or enable a user

To remove access for a certain user, click the Profile icon and select Settings. Go to the Users and Teams page, select the user in question, and turn on the Disable User toggle.

This user will not be able to log in anymore and receive any notifications. However, the user will remain on the list of users, but their status will show as disabled.

Unlock a user

When the user gets locked after several unsuccessful attempts to log in to their account, the Account Manager (user role) can go to the Infobip web interface and help them out. Account Manager will check the last login and account information in Users and Teams → Users, and, if they decide to do so, unlock the user.

After the Account Manager does their part, the user will receive an email with instructions on how to reset the password.

View and manage users

On the Users page, view the list of your users and quickly scan the basic user information, such as their status (enabled/disabled), roles, and team membership. Once you select a specific user, you will see their detailed information.

You can also choose to disable or enable users with quick actions (three dots menu).

Also, on the Users page, you can also download a list of users and their information by clicking on the Export CSV button.

IP safelisting

IP safelisting allows the creation of trusted lists containing specific IP addresses or ranges. These authorized IPs enable human users or APIs to access the Infobip platform securely.

Depending on the assigned role, you will have the following options:

1. If you have the Account Manager role, you can:

   • View and edit your IP safelisting, and add your IP address before you save the changes.
   • View and edit the IP safelisting from other users without the need to add your IP address before saving the changes.

2. If you do not have the Account Manager role, you can:

   • Only view the IP addresses that are safelisted for your user.

To add, edit, or remove IP addresses or ranges that are allowed to access our services, log into your account, and navigate to User profile → Access controls → IP safelisting.

When you click the arrow to expand the menu, you will have the option to view and add your current IP address to the list of allowed IP addresses to prevent any potential lockouts by clicking the Add Current IP Address button. If your current IP address is already on the safelist, the button will be disabled.

Below this, you can add the wanted IP addresses that will be allowed to access our services. If the IP addresses list is empty, it means that all IP addresses are allowed to access our services.

After you add all wanted IP addresses, click the Save button where the Save IP addresses? modal will show to confirm the changes.

Once enabled, the IP safelisting is applied to all services - HTTP API, SMPP API, and web interface access.

Channel selection for 2FA

You can select your preferred two-factor authentication (2FA) (opens in a new tab) channel by navigating to User profile → Access controls → Channel selection for 2FA.

You can choose between three different channels:

• Email
• SMS
• Voice

Once you choose the preferred channel, click Save.

The preferred channel selection will be used to deliver a 2FA PIN when you are logging to your Infobip account from a new device. Additionally, you can switch to failover channels if your preferred method fails.

API access

The API access control prohibits the use of basic authentication (opens in a new tab) as a security measure. Instead, you can select between two protocols for accessing the platform securely:

• SMPP access
• HTTP access

To access it, navigate to User profile → Access controls → API access. From there, enable one or both protocols. These protocols determine how authentication is handled when a user attempts to log in using basic credentials.

Only account managers can enable basic authentication for their users on the Infobip account or over API.

You still have the option to utilize alternative authentication methods, such as generating an API key or an IBSSO token, based on your preference. For further details regarding authentication methods, refer to the API authentication (opens in a new tab) page.

To learn more about SMPP and HTTP, check the links below:

• What is SMPP? (opens in a new tab)
• What is HTTP? (opens in a new tab)