Troubleshooting

Use the following troubleshooting to discover what to do to resolve issues.

Issue	What to do?
App doesn't appear in the Answers or Conversations	Check that you have selected the right product when you define your manifest. The key-value pairs differ for each product and may affect how the app connects with Infobip.
Manifest isn't accepted	Check that you have not accidentally changed the manifest format when editing the key-value pairs.
Credentials aren't accepted	Check whether the session ID has expired and clear the browser or device cache.
App name is not accepted by Marketplace	When you enter a name for your app, if you intend to keep your app private to your Infobip account, you can choose any name. If you wish to make your app available to other people, you need to choose a unique name so that it is accepted into the Marketplace.
I’m not getting a response from my bot from WhatsApp/my channel of choice	Ensure that you’ve registered your sender/number or activated the Infobip test sender. Ensure that any conversations with your test number are Closed in Conversations (opens in a new tab).
My manifest was accepted, but when I try to use my Answers block I get an error and the API request isn’t received.	Ensure that you fully define each field in your inSchema and outSchema. A full definition includes the field type and title: “myField”: { “type”: “string”, “title”: “My Field” } If your changes aren’t reflected when testing your bot, try deleting and re-adding the block to your bot.