Business Messages
Viber Business Messages provide businesses with a structured channel to convey various messages, from promotions to vital updates. This versatile medium ensures direct interaction with customers at every stage of their journey, aiming to enrich their overall experience. Brands can send transactional, promotional, and conversational messages through a single platform, incorporating engaging elements such as images, videos, files, and URLs. Viber Business Messages are a robust tool for fostering interactive and enriching conversations with customers.
Outbound message
Send text, image, video or file messages to a multiple recipients.
Send one or many text message(s) possibly to multiple recipients.
Send an image message to a single recipient.
Send a file message to a single recipient.
Send a video message to a single recipient.
Inbound message
Set up logic for processing incoming messages to customize two-way communication. Inbound messages are forwarded in real time to the endpoint provided during the account setup.
Message status reports
If you are unable to receive real-time delivery reports towards your endpoint for various reasons, we offer you an API method to fetch batches of delivery reports to confirm whether specific messages have been delivered. Each request towards this endpoint will return batches of the latest delivery reports. Please note they will be returned only once.
Use this method for displaying logs for example in the user interface. Available are the logs for the last 48 hours.
For each message that you send out, we can send you a delivery report. For this to work you need to have an endpoint to forward the reports to. Please specify the endpoint per each message via the webhooks > delivery > url parameter. Alternatively, you can provide the endpoint’s URL to Customer support and they will set it up for you. Contact support@infobip.com if you require help.
For each message that you send out, we can send you a seen report. For this to work you need to have an endpoint to forward the reports to. Please provide the endpoint’s URL to Customer support and they will set it up for you. Alternatively, you can specify the endpoint per each message via the webhooks > seen > url parameter. Contact support@infobip.com if you require help.
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