Bots
Viber Bots solution empowers businesses to automate conversations effectively, handling customer inquiries and guiding users through interactions. They help customers to offer vital information, assist in purchases, and address concerns, ultimately delivering personalized and efficient customer service. With Viber Bots at the helm, brands can provide round-the-clock customer support, leveraging their extensive features. This makes it an ideal solution for brands looking to broaden their reach and engage both new and existing customers effectively.
Outbound Message
Send one or more messages to multiple recipients.
Logs and Status Reports
Use this method for displaying logs for example in the user interface. Available are the logs for the last 48 hours.
If you are unable to receive real-time delivery reports towards your endpoint for various reasons, we offer you an API method to fetch batches of delivery reports to confirm whether specific messages have been delivered. Each request towards this endpoint will return batches of the latest delivery reports. Please note they will be returned only once.
For each message that you send out, we can send you a delivery report. For this to work you need to have an endpoint to forward the reports to. Please specify the endpoint per each message via the webhooks > delivery > url parameter. Alternatively, you can provide the endpoint’s URL to Customer support and they will set it up for you. Contact support@infobip.com if you require help.
Receive viber bot message
Incoming messages will be forwarded to this endpoint. Please provide the endpoint’s URL to your Account Manager and they will set it up for you. Alternatively you can specify the endpoint per each message via the webhooks > delivery > url parameter. Contact support@infobip.com if you require help.
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