Apple Messages for Business

Use Apple Messages for Business to contact customers in real time.

Through the Messages app on iOS, macOS, watchOS, and iPadOS, Apple Messages for Business makes it easy for customers to communicate with businesses. Customers can use the Messages app to communicate with brands for a number of reasons, including asking inquiries, getting help, scheduling appointments, and making payments using Apple Pay.

People can use apps, features, and services like Maps and Spotlight (iPhone search) to discover businesses and seamlessly initiate conversations with them. The familiar Messages app interface on iPhone, iPad, Mac, and Apple Watch ensures that customer interaction is intuitive and efficient, and the informality of chat produces a customer service experience that feels personal and meaningful.

More than 2 billion active Apple devices worldwide can interact with brands through Apple Messages for Business.

To utilize Apple Messages for Business in combination with other channels, check out Messages API.