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Explore a wide range of topics, get inspired by the latest trends, and learn how to create conversational experiences that make an impact on your bottom line.
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Is GenAI overhyped?
As the buzz around GenAI starts to fizzle, has it lived up to our high expectations, and what does the future look like for GenAI?
Are Google and Yahoo killing cold emails?
Google and Yahoo have new rules for bulk email senders to improve the quality of emails, reduce spam, and improve user experience. Here’s everything you need to know.
AI-powered telcos: Shaping the future of telecommunications
Want to know how AI is shaping the future of telecommunications? This blog explores the journey of telcos becoming techcos with the help of AI-powered technologies.
Your guide to SMS opt-ins in the US and beyond: requirements, examples, and campaign creation
Read this blog to know more about the best practices for SMS opt-ins and opt-outs to stay legally compliant, protect brand reputation and build a healthy customer base.
Rakuten Viber Business Calls: From chat to call, all in one app
Viber Business Calls lets Viber users to conveniently transfer from type-based messaging to voice calls with agents at no extra cost to them, wherever they’re dialing from.
The rise of conversational banking: Customer engagement trends for 2024
Get ahead of the curve with the latest customer engagement trends in banking from McKinsey and see how conversational AI will be a game changer this year.
Reasons why you need an NLP chatbot for your business
Discover how a conversational NLP chatbot benefits your business and your customers alike.
All you need to know about WhatsApp senders
Learn everything you need to know about WhatsApp senders
How retail chatbots can personalize shopping experience for customers
Learn how retail chatbots have become increasingly popular and revolutionized how brands interact with their customers.
Singles’ Day: The trends reshaping eCommerce
From AI-powered customer service and personalized recommendations to diverse payment methods, Singles’ Day is reshaping the retail landscape. Learn how!
The dollars and sense of customer management: Inside the world of a payment solution providers
Discover the world of payment solution providers and understand the financial benefits they can bring to your business.
3 tips for successful conversational marketing this Valentine’s day
Discover how conversational marketing can help you build meaningful customer connections this Valentine’s day.
What is ethical AI and why it matters
Discover what ethical AI is, how it addresses biases, ensures transparency and how stakeholders can foster a thoughtful, inclusive, and ethical AI future.
How to get the benefits of generative AI without the risk
How businesses can get the benefit of generative AI without the risk of becoming tomorrow’s news headline when it goes wrong.
Improve customer service through AI and keyword chatbots
Discover how AI and keyword chatbots can help you automate key elements of your customer service and deliver measurable impact for your business.
How messaging trends are transforming banking in Malaysia
Find out how customer messaging trends and the rise of messaging apps are changing the way customers interact with banks and financial institutions in Malaysia.
How knowledge base helps your customer service run smoothly
With chabots taking on more customer interactions, it’s important to ensure they’re sharing the right information. Learn more about chatbot knowledge base!
Dating app security: Prevent romance scams and connect verified users
Help your users avoid the heartache of romance scams by keeping them safe with Mobile Identity.
Key benefits of chatbots for businesses
These are the key chatbot business benefits to consider when building a business case for your AI chatbot.
14 ways to use a generative AI chatbot for customer service
Learn how generative AI can improve customer support use cases to elevate both customer and agent experiences and drive better results.
Supporting back to work initiatives with HR chatbots
HR chatbots can help you manage your workforce, whether in-office, hybrid or remote. Here’s how!
How to design and build a WhatsApp chatbot – with examples
Thinking about incorporating a WhatsApp chatbot into your communication strategy? Here’s everything you need to know to plan, design, and build a chatbot that helps you connect with your customers – without a line of code.
Zero-party data: Why it must be part of any effective customer data strategy
2024 is the year that Google and Apple start retiring third-party cookies. Now is time for businesses to ramp up their collection and use of zero-party data. Find out how.
Slide into higher ROIs with a direct message marketing strategy
Discover how direct messaging marketing via Instagram DMs and Messenger can enhance your conversational experience journey and increase ROI.
A guide to WebRTC: The secret to effective voice and video calls over the web
An introduction to WebRTC and how it enables secure, cost effective, and flexible voice and video calling over the internet.
Conversational AI vs. Generative AI: What’s the difference?
Discover the difference between conversational AI vs. generative AI and how they can work together to help you elevate experiences.
A quick guide to Viber chatbots and how to build one
Join us for an introduction to Viber chatbots, including key features, how they differ from Viber Business Messages, and how to build a Viber chatbot without needing to be a developer.