Blog
Develop and grow customer relationships over any channel, any device, anywhere. Powered by Infobip full-stack cloud communication platform
Results for
results found
From hype to hero: How chatbots can revolutionize your bank’s customer experience
Dive into practical applications of banking chatbots, voice-activated solutions, and generative AI that are already transforming banking experiences.
WhatsApp marketing messages: How to build stronger customer connections with Meta’s new limits
Meta has introduced new limits to the number of marketing messages businesses can send to a customer. Find out how the right communication tools can turn these new limits into an opportunity instead of a threat for your business.
How to design and build an SMS chatbot
Everything you need to know about SMS chatbots, including what makes them so useful, and a step-by-step guide to building one.
The retailer’s guide to customer engagement
Learn everything you need to know about customer engagement and how retailers can drive success a digital world.
Tips and tricks for a successful GenAI strategy
Discover the latest tips and tricks for implementing a successful GenAI strategy, straight from Google’s Data and AI Engineer, Jelena Mijuskovic.
Beyond Automation: How insurance chatbots can provide a conversational experience
Conversational and generative AI are set to change the insurance industry. Read about how using an AI chatbot can shape conversational customer experiences for insurance companies and scale their marketing, sales, and support.
Securing the ride-sharing and food delivery journey for customers and drivers with RCS Business Messaging and authentication
Find out the best ways to offer a secure customer journey for on-demand ride sharing and food delivery services.
Demystifying finance AI chatbots for fintech firms
Finance AI chatbots are redefining how financial businesses serve customers. Does this mean your fintech company needs a finance AI chatbot? Find out in this blog.
The marketer’s playbook: Winning customer retention strategies to drive sustainable growth
Customer retention is often overlooked as a critical component of business growth. Here’s how retaining existing customers can help businesses expand faster than by just focusing on new customer acquisition.
Chatbot for marketing: How to get started?
Ready to boost your marketing game with a chatbot? Learn the basics of getting started with chatbots and how they can benefit your business.
How omnichannel banking drives customer engagement in retail banking
Participants in a recent survey said banks aren’t engaging retail customers. Here’s how omnichannel banking can help engage retail banking clientele.
Status Data: Security and privacy in conversational banking
Discover the challenges and solutions for secure conversational banking. Get expert insights from Stephen Gilmore, owner of Status Data.
The impact of chat banking on Zenith Bank’s digitalization journey
Explore the impact of chat banking on Zenith Bank’s digital transformation strategy and how it has streamlined customer service and made banking more convenient.
A complete guide to eCommerce marketing automation
Discover the power of eCommerce marketing automation. Streamline your marketing processes and increase revenue with automated messages.
Ramadan: An opportunity for brands to thrive with conversational messaging
Discover the latest consumer shopping habits in Ramadan and find out how conversational messaging can help you thrive as a brand.
Elections: How SMS and 10DLC can increase voter engagement and combat misinformation
The most effective ways to communicate with voters to ensure they make informed choices during election season.
Meta Business Partner: How to find the right one?
Looking to find the right Meta Business Partner? This blog will walk you through the process and help you make the right decision.
Exploring the benefits and features of transactional SMS
Dive into the full potential of transactional SMS, its features, and how it can elevate business communication. Read on in this blog post.
Exploring the key benefits of using a text messaging service for your business
Uncover the benefits and importance of using a text messaging service for business in our enlightening blog post. Perfect for those considering SMS for business.
How a CDP ensures that customer data is secure at every step of their journey
We look at how adopting a cloud storage model for your customer data platform helps to protect your valuable customer data from hackers and data leaks.
Google RCS vs. Apple Messages for Business
Get an in-depth look at Google RCS vs. Apple Messages for Business and how brands can elevate their customer experiences with each channel.
Understanding the differences between transactional SMS and promotional SMS
Learn the key differences between transactional and promotional SMS with our in-depth blog post.
Keeping citizens informed with AI-powered customer experiences in government
Chatbots in the government sector can help provide relevant information and offer citizens quick resolution times and quality customer service. Learn how!
Payments on WhatsApp: making conversational commerce a reality
Discover how Payments on WhatsApp is not only making transactions more convenient but also bringing conversational commerce to life on your customer’s favorite channel.
What are SMS notifications: Benefits, use cases, and best practices
Get familiar with what SMS notifications are and how they can be beneficial for you in our comprehensive blog post.
Is GenAI overhyped?
As the buzz around GenAI starts to fizzle, has it lived up to our high expectations, and what does the future look like for GenAI?
Are Google and Yahoo killing cold emails?
Google and Yahoo have new rules for bulk email senders to improve the quality of emails, reduce spam, and improve user experience. Here’s everything you need to know.