Share e-Tickets for Events

When purchasing tickets online, your customers can easily select their preferred channel to receive their e-ticket on. By implementing this case, you can choose WhatsApp as one of the ways you communicate with your customers. Additionally, if they choose to, they can receive their e-ticket straight to their phone without having to go through their email.

This use case will show you how to send a WhatsApp media message templatewith an e-ticket as an image file over Infobip API. Your customers will receive the e-ticket on their preferred communication channel—WhatsApp.

Process Workflow 

IMPLEMENTATION STEPS

Before you can send your e-ticket template, the template needs to be approved by WhatsApp. Once you create the e-ticket template and it has been approved by WhatsApp, you can reuse it and personalize it for different customers, as well as attaching the appropriate e-ticket for each customer.

Use additional placeholders to personalize your message.

You define the media in the header (image or document) and insert text information in the template body.

To send this notification to a specific customer using the WhatsApp API, follow the steps described below.

1. Log in to the Infobip API Developer Hub (opens in a new tab).

2. Use your base URL (e.g., your personal base URL is https://{{BASE_URL}}.api.infobip.com/)

Steps over API

1. Choose the POST method.

2. Replace endpoint with https://{{BASE_URL}}.api.infobip.com/omni/1/advanced

3. Add the Authorization header.

For example, *Basic:*Base64 encoded username and password.

Learn more about Security and Authorization methods (opens in a new tab) on the Infobip API Developer Hub.

4. Copy the scenariokey you previously created.

Learn more about Creating a scenario.

5. Specify the destination phoneNumber you wish to send the notification to.

6. Replace the templateName, imageUrl, placeholders, and language fields with registered ones (refer to the table above).

The imageUrl field contains the image URL, while the placeholders in the template body are contained in placeholders field.

 
    {
       "scenarioKey":"CC9F01A5DC7BEE2C2B829D203482A654",
       "destinations":[
          {
             "to":{
                "phoneNumber":"41793026727"
             }
          }
       ],
       "whatsApp":{
          "templateName":"e_ticket",
            "mediaTemplateData": {	"header": {	  "imageUrl": "https://www.filehostserver.com/eticket_75928402.jpg"
               },	"body": {		"placeholders": ["Elton John Concert-06/04/2020"]	}},
          "language":"en"
       }
    }
 

If the media type in the registered template is a document instead of an image, the mediaTemplateData fields should contain information about document URL, document file name and placeholders.

Refer to these related WhatsApp use cases for additional ideas what you can send with media message templates:

• Send Instructional Videos over API
• Share Package Delivery Location
• Send Invoices
• Share Boarding Passes
• Share e-Receipts