Blog

Explore a wide range of topics, get inspired by the latest trends, and learn how to create conversational experiences that make an impact on your bottom line.

Messaging Trends 2025

Discover the current trends in business communication based on
530 billion mobile channel interactions that took place on our platform in 2024.

Deep dive into report highlights

Posted onMarch 10, 2026.

How to choose the right Customer Data Platform (CDP) in 2026.

Discover the best customer data platforms (CDPs) in 2026. Compare leading CDP vendors and explore the key elements of unified, real-time customer engagement.

Blog.
Trends and Insights.

Illustrated header graphic with dark blue background and decorative shapes. A woman in a yellow shirt sits on a couch using a laptop and smiling. A floating email message card appears beside her labeled “Email” with the text: “Hi Carolyn, Thanks for placing your order with us!” Below the card is a notification badge reading: “You’ve got mail!”

Posted onMarch 9, 2026.

What is a transactional email? Examples and best practices.

Learn what a transactional email is, how it differs from marketing emails, see transactional email examples, and follow best practices for design and delivery.

Blog.
Best Practices.
Sales.
Email.

Infobip-themed graphic with a black background and decorative orange, green, and white shapes. In the center, a man stands outside a modern building looking at his smartphone while holding a coffee cup. An orange chat bubble icon appears beside him, representing messaging or RCS chat.

Posted onMarch 5, 2026.

RCS chat not working? Here’s how to fix it and keep messages flowing.

If your RCS chat is not working and you are already blaming your phone, your carrier, and possibly the universe, take a breath. In most cases, the fix is simpler than you think.

Blog.
Awareness.
Best Practices.

Header graphic showing a group of five young adults sitting on stacked yellow blocks outdoors while using their smartphones. The design features a dark purple background with decorative pink, white, and orange shapes. An orange square icon with a robot symbol appears on the right side, representing conversational AI.

Posted onMarch 4, 2026.

Best conversational AI platforms.

The best conversational AI platforms are not defined by features alone, but by how well they integrate into your strategy, systems, and customer experience.

Blog.
Best Practices.
Trends and Insights.
Conversational experience.

An illustration of a WhatsApp-style chat widget on a dark background. The chat opens with a greeting and the question “What brings you to BipFlower today?” followed by three selectable buttons: “I’m new and want to learn about BipFlower,” “I’m a current customer with a question,” and “Just browsing!”

Posted onMarch 3, 2026.

Add a WhatsApp button to your website: Easy set up guide for 2026.

Learn how to add a WhatsApp chat button to your website. WordPress, HTML, and website builders supported, easy setup, benefits, features, and best practices.

Best Practices.
WhatsApp Business.

A visual showing a WhatsApp message recommending products based on a recent purchase, displayed next to an image of two people shopping outdoors. They are holding shopping bags and smartphones, with an additional WhatsApp product card and “Shop items” button visible in the chat interface.

Posted onMarch 3, 2026.

WhatsApp shop: How to create a WhatsApp store and sell in chat.

Learn how to create a WhatsApp Shop and sell directly in chat. Step-by-step guide to WhatsApp store setup, eCommerce integration, catalogs, payments, and website integration.

Blog.
Best Practices.
eCommerce.
WhatsApp Business.

Isometric illustration of stacked cubes labeled by country (US, India, France, Brasil, UK) showing various communication channels—documents, WhatsApp icons, handshakes, and email symbols—with orange-highlighted compliance blocks circled on the right.

Posted onMarch 2, 2026.

The compliance tax: How regulatory fragmentation is eating your roadmap.

Global messaging compliance has become a continuous engineering workload. Learn how regulatory fragmentation is becoming a hidden tax on product roadmaps.

Awareness.
Best Practices.

Posted onMarch 2, 2026.

Best marketing automation platforms in 2026 .

Compare the best marketing automation platforms in 2026. Learn which solutions unify customer data from marketing, sales, and service, orchestrate seamless multi-channel campaigns across email, SMS, WhatsApp and more, and deliver AI-powered personalization at scale.

Trends and Insights.
Marketing.

A woman smiling and looking at her phone while walking on a city street, with a small AI agent icon overlaid in the lower left corner.

Posted onFebruary 27, 2026.

Best enterprise AI agent solutions in 2026.

Looking for the best enterprise AI agent solutions? Compare 7 top platforms by channel coverage, compliance, and integration depth.

Blog.
Awareness.

Woman in a red sweater smiling at her phone against a dark green background with decorative shapes and a WhatsApp icon.

Posted onFebruary 25, 2026.

Best WhatsApp API providers for business in 2026.

Big conversations need the right engine. In this guide, you will discover the top WhatsApp API providers for 2026, what sets them apart, and how to choose a platform that grows with you, not just for you.

Best Practices.
Conversational experience.
Customer Service.
Marketing.
WhatsApp Business.

Infobip and 99Pay promotional banner featuring a portrait of Thiago Vicente Bortoletto, Growth Operations Manager. His name and title appear below his photo. Infobip and 99Pay logos are displayed at the bottom. Background includes dark purple and orange gradient design elements with rounded decorative shapes.

Posted onFebruary 24, 2026.

99Pay & Infobip: Expanding access to credit through intelligent communication.

How 99Pay is using RCS to scale efficiency, elevate experience, and bring more Brazilians closer to credit.

Inspiration.
Conversational experience.
Spotlight.
RCS.

Posted onFebruary 23, 2026.

Digital banking transformation: RBI’s customer engagement strategy.

Find out how RBI's digital transformation balances AI automation with customer engagement using Infobip's omnichannel platform across 10 CEE markets.

Blog.
Awareness.
Financial Services.
Spotlight.