Create memorable conversational experiences with RCS Business Messaging
Engage with customers through branded, rich conversational messaging on RCS, a channel now supported on Android and iOS, using Infobip’s RCS messaging solutions.
Take your customers on branded journeys with RCS
Explore how you can use RCS to improve each step of the overall customer journey.
RCS Business Messaging live on iOS 18.1
Infobip is the leading global RCS Business Messaging player.
We have been named the leader in RCS Business Messaging by Juniper Research analysts for the fourth time.
Message to impress with RCS
RCS was designed to enhance traditional SMS messaging by adding interactive features and branding opportunities. It helps build more engaging customer journeys and strengthen customer relationships through rich, branded two-way conversations.
Get your brand noticed and remembered
Stand out with your recognizable brand logo, delivering messages straight into your customers’ inboxes.
Enrich your messages with images, videos, and more
Boost your brand communication by delivering rich messages that engage and build trust. Add your logo, brand name, videos, images, and carousels to your messaging and boost conversions.
Showcase your products and offers through chats
Attract customers by showcasing your product catalog, engaging in conversations, and converting simple queries into purchases.
Personalize your offers and increase revenue
Understand your customers’ interests, identify their needs, and personalize your communication, building lasting relationships that drive loyalty.
Conversational widget with powerful features
Track performance and get data that matters
Verify message open rates and understand how customers respond and interact with detailed campaign metrics to fine-tune your activities accordingly.
Easily integrate RCS Business Messaging through API
Integrate RCS with your existing systems via our programmable API and take advantage of all the rich features and campaign analytics, with full support from our team.
Create your conversational ecosystem with multiple integration options
Easily integrate RCS Business Messaging with other cloud solutions
Explore how businesses thrive with RCS
Virgin Mobile (now Virgin Media O2): Increased engagement and phone upgrades through rich, interactive RCS messages .
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93%
delivery rate . -
60%
seen rate .
nextbike: Innovating transactional use cases with a secure and engaging rich messaging approach .
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90%
secure delivery rate .
Niva Bupa: Increasing customer acquisition and ROI with a rich, omnichannel marketing strategy .
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75%
ROI on RCS Business Messages . -
31%
delivery rate for RCS Business Messages .
Bajaj Auto: Increased conversions and click-through rates with WhatsApp and RCS .
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2x
increase in conversion . -
8%
surge in click-through rates . -
133%
rise in engagement .
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I am very pleased with the success of our RCS campaigns, which have led to a 115% increase in our revenue. Switching from SMS to RCS has also helped us increase click-through rates from 2% to 20%. It’s a new experience for our customers, giving them clear ideas of inspiration, colors, and products through photos, videos, and interactive buttons. Ultimately, it helps them easily understand our value proposition when they can visually see the possibilities.
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Rebeca González Huerta
Senior Marketing Manager Loyalty and CRM
Recognizing the importance of secure rich messaging, we have implemented RCS for Business powered by Infobip to enhance the richness and interactivity of our customer communication. Along with RCS’s multimedia capabilities, our verified sender profile helps us to strengthen our brand identity and encourages trust and confidence in our customers as they always know that messages are from us. We’re excited to explore the potential of RCS with Infobip to create secure conversational experiences for our customers.
Raz Razaq
Domain Manager, Customer Contact Experience Technology, Next