Accelerate your retail business with omnichannel communication
Grow conversions, boost revenue, and drive efficiencies, with an omnichannel retail strategy.
Create the ideal omnichannel retail strategy to drive better results
Add your customers’ favorite channels to your communication stack and start offering better interactions at every touch point.
Add more digital channels across your customer touchpoints
Our platform provides everything you need to deliver an omnichannel retail experience that drives business impact. Whether you’re looking to add a simple SMS service, or personalize at scale across email, WhatsApp, and more, the options are endless.
Automate marketing, support, and sales communications at scale
Drive efficiencies and empower your teams to focus on only the complex, high-value areas of customer experience. Automate key areas of your customer service and engagement using:
- AI chatbots
- Cloud contact center
- Marketing automation
- Customer data platform
Unify customer data and craft smarter campaigns
Our customer data platform unifies information from your POS, ERP, CRM, loyalty programs, website visits, mobile app visits, and more. Gain a clear view of your customers for smarter, personalized, higher-conversion campaigns.
Unify your communications and increase customer satisfaction
Engage customers
Send hyper personalized, event-triggered campaigns that improve conversion rates and drive sales.
Support 24/7
Provide real-time service, with smart chatbots and live agents, through a digital contact center.
Drive loyalty
Establish a better connection with shoppers, with personalized messages based on their past behavior.
Automate operations
Orchestrate and automate your real-time notifications, tracking updates, and all types of reminders.
Build your ideal retail API integration
A flexible and comprehensive API that enables you to build your perfect retail solution.
Iterate as you grow, add more channels, and support more customers.
Integrate and grow with the right apps
With our wide range of integration options, you can build a retail solution on top of your existing systems.
Enrich and simplfy your Omnichannel retail experiences
Our full-stack cloud communications platform helps retail brands make personal connections with their customers and offer better conversational journeys.
Conversations
Cloud contact center solution
Answers
Chatbot building platform
People CDP
Customer data platform
Moments
Omnichannel customer engagement solution
Harness over 15 years of experience with the world’s most connected platform
With industry-leading expertise, you can deliver superb customer experience through our global network.
450 billion+ interactions per year
Achieve the highest delivery rates and scale your messages as you grow on our secure platform.
9,700+ direct operator connections
And 800+ direct operator connections to facilitate reliable messaging and use cases anywhere in the world.
40+ data centers
Our worldwide data centers help you keep operations running smoothly and efficiently.
Highest standards of compliance
Send compliant messages anywhere in the world and in line with local regulations.
75+ offices on 6 continents
Global experience and local presence provides best-in-class service and solutions.
24/7 support
Always-on support and network monitoring available with expert service.
We analyzed 8 billion mobile messages: Here’s what we learned about holiday shopping 2023
Deep dive into over 8 billion digital interactions that took place on our platform during Cyber Week and discover how mobile messaging and chat apps have taken a front seat in holiday shopping experiences worldwide this year.
A Guide to Effective Conversational Marketing
Conversational marketing is so much more than live chat. Find out how to put together a conversational strategy that covers all the channels your customers use, and that drives real results.