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Title
Elevate omnichannel interactions with Video API
Add personable, contextualized interactions across any channel and on any device with unique Video scenarios over WebRTC.
Face-to-face engagement on your platform
Compose collaborative customer engagement your way across mobile and desktop applications.
9700
global connections
95%
global coverage
10000
concurrent video calls every minute
Build innovative Video solutions for your business
Craft unique face-to-face engagement with customers while keeping their user experience smooth.
Customize Video with WebRTC
Through WebRTC you can build custom Video solutions over IP to boost customer engagement. Offer unique experiences with Video SDKs and APIs and build the exact Video interaction your customers need, available on any browser or device.
The WebRTC SDK library
Import our WebRTC SDKs into your own applications and architect, deploy and adjust your Video solution as you see fit. Available on iOS, Android or Javascript, you can connect with any customer with an internet connection.
Enhance face-to-face interactions with Video features
A wide range of features will help you bring your Video experience to the next level. Offer the best quality of Video interactions and improve customer experiences.
Recording
Record video communication with your customers and save your conversations for whenever you may need them.
Create friction-free and personalized interactions on Video
Generate a Call Link over WebRTC or our cloud contact center Conversations and send it over any channel your customers prefer to use.
The link opens a personalized browser where the customer can connect to a live service representative via video or audio call. Customize the browser to reflect your brand image, add your logo and design a customer call center.
Authentication
Privacy and anonymization
Virtual in-person collaboration
Customer insights
Harness over 15 years of experience with the world’s best connected platform
With industry-leading expertise, you can deliver superb customer experience through our global network.
800+ direct operator connections
Reach customers worldwide while staying compliant with local laws.
40+ data centers
You will have the stability and low latency your business needs to connect with customers all over the world.
Local numbers
Our global presence allows for you to use local numbers to connect with customers offering them convenience when they need to reach out to you.
Always-on support
Reach out to our support at any time to ensure you are always able to offer the best Voice interactions for customers 24/7.
Learn more about delivering Video with Infobip
What is call deflection and how it can help brands improve customer experience
Learn how businesses can use call deflection strategies to improve their customer service – by reducing contact center wait times and providing an always-on experience.
The business guide to using automated call distribution (ACD)
Learn about automatic call distribution and how to route calls more efficiently, reduce wait times, and improve customer satisfaction.
Live video support: Why you need it and how to get started
Discover how live video support with Infobip Call Link speeds up time to resolution and allows you to troubleshoot and resolve customer queries quickly.
Number Masking: A Crucial Component for Privacy Centered CX
With an increasingly digitalized world, we look at how a privacy-centric technique can better protect customer communities from leaked private information getting into the wrong hands.