Elevate omnichannel interactions with Video API

Add personable, contextualized interactions across any channel and on any device with unique Video scenarios over WebRTC.

Face-to-face engagement on your platform

Compose collaborative customer engagement your way across mobile and desktop applications.

9700

global connections

95%

global coverage

10000

concurrent video calls every minute

Build innovative Video solutions for your business

Craft unique face-to-face engagement with customers while keeping their user experience smooth.

Customize Video with WebRTC

Through WebRTC you can build custom Video solutions over IP to boost customer engagement. Offer unique experiences with Video SDKs and APIs and build the exact Video interaction your customers need, available on any browser or device.

The WebRTC SDK library

Import our WebRTC SDKs into your own applications and architect, deploy and adjust your Video solution as you see fit. Available on iOS, Android or Javascript, you can connect with any customer with an internet connection.

Enhance face-to-face interactions with Video features

A wide range of features will help you bring your Video experience to the next level. Offer the best quality of Video interactions and improve customer experiences.

Recording

Record video communication with your customers and save your conversations for whenever you may need them.

Create friction-free and personalized interactions on Video

Generate a Call Link over WebRTC or our cloud contact center Conversations and send it over any channel your customers prefer to use.  

The link opens a personalized browser where the customer can connect to a live service representative via video or audio call. Customize the browser to reflect your brand image, add your logo and design a customer call center.  

Authentication

Verify user identity with a quick Video call and ensure your customers data and accounts remain secured.

Privacy and anonymization

Ensure end-users and employees keep their information safe with anonymized Video calls.

Virtual in-person collaboration

Connect multiple people over Video to bring in-person interactions online and digitally transform your customer journey.

Customer insights

Collect honest and genuine customer feedback and conduct research over Video to gain better insights.

Harness over 15 years of experience with the world’s best connected platform

With industry-leading expertise, you can deliver superb customer experience through our global network.

800+ direct operator connections

Reach customers worldwide while staying compliant with local laws.

40+ data centers

You will have the stability and low latency your business needs to connect with customers all over the world.

Local numbers

Our global presence allows for you to use local numbers to connect with customers offering them convenience when they need to reach out to you.

Always-on support

Reach out to our support at any time to ensure you are always able to offer the best Voice interactions for customers 24/7.

Learn more about delivering Video with Infobip

Bring face-to-face engagement to any channel with Video

Provide smoother customer interactions via Video.