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Craft end-to-end customer journeys with Viber for Business
The ideal channel for building closer customer relationships. Enable one-to-one marketing and drive conversions in 190+ countries with Viber business messaging solutions.
Build memorable customer journeys with Viber for Business
Viber’s rich features and widespread use enable you to engage with customers all over the world in vibrant and memorable ways.
1 bn+
users in 190+ countries.
44+
languages supported.
8,500+
brands choose Viber Business Messages.
Achieve better results with Viber for Business
Communicate at scale
Switch to Viber to benefit from the reduced cost, wider reach, reliable fail-over, and helpful automation options available with the messaging app that your customers love.
Improve customer satisfaction
From conversational interactions between customers and agents, to chatbots providing 24/7 support, Viber for Business helps you provide the service that makes you stand out.
Boost engagement
Create memorable experiences at every stage of the customer journey with personalized promotional messages, and transactional messages that deliver crucial information direct to your customers’ inbox.
Start meaningful customer conversations with a messaging solution for every use case
Promotional messages
Viber’s unique engagement features, which include interactive buttons, images, videos, stickers, and attachments, can help you create compelling campaigns and boost conversion rates.
- Personalized promotions and discounts
- Engaging product messaging with rich media
- Back-in-stock alerts
- Loyalty club welcome messages
- Re-engagement campaigns and renewal reminders
Transactional messages and notifications
Ensure that your customers always receive important notifications, including one-time passwords (OTPs), alerts, and reminders.
- Transaction and payment notifications
- Shipping and delivery notifications
- Event reminders
Conversational customer support
Provide superior customer support at every stage of the customer journey with two-way communication that can include multiple file types and rich media content for efficient issue resolution.
- Easy troubleshooting with one-to-one conversations or chatbots
- Account and service sign-up and quick verification
- Sales support and lead nurturing
- Collecting feedback and reviews
Learn how top brands are using Viber Business Messages to drive sales and improve customer satisfaction
Yespo: 459% revenue growth using Viber via Infobip’s wholesale solution
-
17x
more Viber messages -
459%
revenue growth
Primer Group: Boosting sales by 225% using Viber
-
225%
increase in sales
LEAP Summit: Improving attendee experience with Viber and SMS
-
50%
decrease in queries
ShoeBeDo: 4x order increase through personalized Viber communications
-
4x
increase in orders
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Easily connect to the Viber Business Messages API
Benefit from the versatility of Viber Business Messages and build rich, cost effective, and scalable messaging solutions.
- Choice of a basic or fully featured API
- Rich engagement functions
- Clear API documentation
- Developer support
Integrate and grow with the right apps
Learn more about Viber for Business
A quick guide to Viber chatbots and how to build one
Join us for an introduction to Viber chatbots, including key features, how they differ from Viber Business Messages, and how to build a Viber chatbot without needing to be a developer.
Transform your business communication with Viber Business Calls
Improve customer satisfaction with Viber Business Calls. Find out how to provide exceptional service and personalized interactions.
Infobip x Rakuten Viber – working together for seamless customer experiences
How is Viber helping to create direct interactions between businesses and customers? And how can businesses build trust along the way? Find out this and more.
How co-creation through partnerships enables conversational experiences
Find out how our partnership with Croatian Telecom and Rakuten Viber enables brands to deliver conversational experiences.