Conversational modules
Programmable Channels
Platform functionality
Business segments
Industry verticals
Department
Our services
Solutions for telecoms
The Infobip advantage for telcos
See why leading telecoms around the world choose Infobip to transform their network
Telecom CPaaS partnerships
Create new B2B revenue streams with our omnichannel communications platform
Telecom core & security
Anam Protect Firewall
Secure your network from SMS and Voice fraud with our firewall that protects 120+ operators
SMS Firewall
Ensure all A2P SMS traffic is properly charged and eliminate revenue leakage with our SMS Firewall
Community & Resources
Knowledge hub
Title
Supercharge your Telco customer experience
Build hyper-personalized customer journeys with omnichannel support, AI-driven insights, and customized real-time offerings at every touchpoint.
The numbers behind our success
Join the ranks of successful partners and clients driving engagement and support at every stage of the customer journey – because your success is our priority!
500m+
Telecom customers engaged with elevated CX
250+
Telecom customers & partners
37bn+
Monthly interactions
Empower your customer engagement with conversational journeys that convert
Leverage diverse entry points such as QR codes, digital ads, or social media campaigns to attract users and guide them through a tailored conversational journey.
The Infobip Telco advantage
Transform your CX with one conversational platform
Drive revenue growthÂ
Reduce customer service costsÂ
Maintain client base and reduce churnÂ
24/7 personalized support
Streamline operations and workflows
Build customer loyaltyÂ
From concept to reality: Explore our use cases in action
See how our solutions are fit for every use case across your business while enhancing efficiency, unlocking new revenue streams, and driving growth. our technologies.
Effortless integrations for a seamless conversational experienceÂ
With our wide range of integration options, you can seamlessly enhance your end-to-end digital customer journey using the systems you already have.
Learn how top telcos are using our platform to transform their customer experience
Telekom Deutschland: Elevating customer engagement with RCS Business Messaging
-
2x
better campaign performance
Virgin Mobile (now Virgin Media O2): Increased engagement and phone upgrades through rich, interactive RCS messages
-
93%
delivery rate -
60%
seen rate
Jazz: Improved customer service with WhatsApp Business Platform
-
32%
lower costs
{{title}}
-
{{meta.stats[0].number}}
{{meta.stats[0].content}} -
{{meta.stats[1].number}}
{{meta.stats[1].content}} -
{{meta.stats[2].number}}
{{meta.stats[2].content}}
Accelerate Conversational Telco success with Infobip’s proven, trusted solutions
With our industry-leading expertise, we can help you deliver superb customer experiences across every channel.
37 billion+ monthly transactions
Achieve the highest delivery rates and scale your messages as you grow on our secure platform.
9,700+ global connections
Reach customers worldwide while staying compliant with local laws.
800+ direct operator connections
Facilitate reliable direct connections and use cases anywhere in the world.
75+ offices on 6 continents
Global experience and local presence provide best-in-class service and solutions.
40+ data centers
Our worldwide data centers help you keep operations running smoothly and efficiently.
100% compliant
Send compliant messages anywhere in the world and in line with local regulations
Build superior CX solutions across the entire telecom customer journey
Read more about how to boost customer engagement, prevent churns, implement AI-powered conversational chatbots, and get best-practice guides to help you succeed.
AI-powered telcos: Shaping the future of telecommunications
Want to know how AI is shaping the future of telecommunications? This blog explores the journey of telcos becoming techcos with the help of AI-powered technologies.
What is call deflection and how it can help brands improve customer experience
Learn how businesses can use call deflection strategies to improve their customer service – by reducing contact center wait times and providing an always-on experience.
Tips for internet service providers to improve customer experience
Learn how Internet Service Providers (ISPs) can use digital channels and an omnichannel approach to improve their customer experience while overcoming threats that are on the horizon.
{{title}}
{{excerpt}}
Better telco customer experiences. Better business outcomes.
Drive cost efficiencies, reduce churn, and maximize your revenue streams with Infobip’s programmable cloud communications platform.