Knowledge base

Explore informative articles, helpful guides, practical use cases, latest trend reports, and more.

Generational Messaging Trends Report

Blog

February 3, 2025

Mercado Libre: Customer experience goes beyond 24-hour delivery

Mercado Libre, a Latin American eCommerce and FinTech company, prioritizes customer experience. Learn how they leverage AI, partnerships, and a "continuous beta" approach to exceed customer expectations.

Blog Customer Service Spotlight Voice eCommerce Best Practices

January 31, 2025

SMS opt-in text messages: Definition, rules & examples

Read this blog to know more about the best practices for SMS opt-ins and opt-outs to stay legally compliant, protect brand reputation and build a healthy customer base.

Blog SMS Best Practices

January 31, 2025

Conversational AI strategy: A blueprint for success

Develop a winning Conversational AI Strategy to enhance customer interactions, streamline operations, and drive business growth.

Blog Best Practices

January 30, 2025

A closer look at conversational AI automation and its impact

Discover how conversational AI automation enhances customer experiences, boosts efficiency, and provides 24/7 personalized support for your business.

Blog Best Practices

January 23, 2025

Syniverse x Infobip: Making mobile number portability a game changer for enterprises and consumers

Blog Partnership Spotlight Telco Trends and Insights

January 20, 2025

CMI: Transforming the fan experience with an AI-powered RCS chatbot

Discover how CMI's partnership with Infobip is transforming the fan experience and driving user engagement with conversational AI and RCS.

Blog Partnership Spotlight RCS sport and entertainment Inspiration

January 10, 2025

Rubeus: Shaping the future of student engagement with conversational experiences

Through its partnership with Infobip, Rubeus is transforming the way educational institutions connect with students, driving personalization and loyalty.

Blog Conversational experience Spotlight Education Inspiration

January 10, 2025

Conversational AI market: New developments and future paths

Learn about the growing conversational AI market, and what trends are shaping the future of interactions.

Blog Trends and Insights

January 8, 2025

OPIT: Driving government innovation with digital conversational solutions

Learn how OPIT's partnership with Infobip is transforming citizen engagement and driving digital innovation for the government in Mexico City.

Blog Partnership Spotlight Government Inspiration

January 7, 2025

How to create a WhatsApp opt-in strategy

Learn everything you need to know about WhatsApp opt-ins, why they are important, and how to successfully collect messaging consent from customers.

Blog Marketing WhatsApp Business Best Practices

Downloads

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December 30, 2024

RCS: a new era of customer engagement

Download our eBook in collaboration with IDC and discover how brands can enrich their customer engagement with RCS business messaging.

RCS Trends and Insights

December 18, 2024

How to craft exceptional AI-powered customer journeys

Download our white paper and discover how AI and generative AI solutions are transforming digital customer journeys.

Conversational experience Gated Best Practices

September 30, 2024

Unlock key insights into the BFSI industry across MENA, Europe and Africa

Find out the latest Banking, Finance, and Insurance trends in Europe, the Middle East, and Africa.

September 19, 2024

RCS: Igniting business messaging with rich conversations

In collaboration with Omdia, we explore the latest trends and insights for RCS and how rich messaging experiences can transform your business communication strategy.

Gated RCS Financial Services Retail Telco Trends and Insights

August 16, 2024

Unlocking the potential of generative AI in CX

In collaboration with IDC, we explore the rising adoption of generative AI in shaping customer experiences (CX) in the Asia-Pacific region and what brands should know about leveraging this technology to elevate CX.

Trends and Insights

July 25, 2024

Platforms messaging trends report 2024

Discover the latest communication and service usage trends for platform businesses based on an analysis of the 65 billion B2B interactions that were fulfilled on our platform for platforms over the last year.

Gated cpaas x Trends and Insights