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Our services
Solutions for telecoms
See why leading telecoms around the world choose Infobip to transform their network
Create new B2B revenue streams with our omnichannel communications platform
Telecom core & security
Secure your network from SMS and Voice fraud with our firewall that protects 120+ operators
Ensure all A2P SMS traffic is properly charged and eliminate revenue leakage with our SMS Firewall
Community & Resources
Knowledge hub
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Knowledge base
Explore informative articles, helpful guides, practical use cases, latest trend reports, and more.
Blog
What is Agentic AI?
Learn what agentic AI is, how it works, and real-world applications that can improve customer service resolution times and rates.
Gibberlink: Is AI talking behind our backs?
Gibberlink allows AI systems to bypass human language and communicate directly with each other through sound-based signals. While this innovation can streamline processes, it also highlights the need for solutions that ensure transparency and explainability in AI communication. Learn more.
Branded Caller ID explained
Discover branded calling and how it can boost answer rates and trust in the face of fraud attacks while increasing your brand’s cost savings.
Inbound vs outbound SMS campaigns: What works best?
We examine the difference between inbound and outbound SMS campaigns and give some practical examples for your business.
Key benefits of SMS marketing
Discover the key benefits of SMS marketing and its advantages for boosting engagement, driving sales, and reaching customers instantly.
Accelerate your business with Infobip's Partner Connect Program
Deep dive into Infobip's partner connect program and find out how we can help accelerate your business and transform your clients' CX.
A2P vs P2P SMS messaging: Differences breakdown
Discover the key differences between P2P and A2P SMS and find out which one is better for your business.
WhatsApp for telcos: How to transform CX and boost retention
Learn how WhatsApp can transform your telco customer journey with conversational experiences at any stage.
The best time to send SMS marketing messages
Discover the best time to send SMS marketing messages and boost engagement. Learn key strategies, seasonal insights, and customer success stories to enhance your SMS campaigns for higher conversions.
CBS News Economy 4.0: How Infobip is driving innovation in communication
As a global communications platform, Infobip is redefining how businesses connect with customers—partnering with innovators like Uber to deliver hyper-personalized conversations that enhance customer experiences.
Downloads
Conversational CX Maturity white paper
RCS: a new era of customer engagement
Download our eBook in collaboration with IDC and discover how brands can enrich their customer engagement with RCS business messaging.
Discover the latest retail industry trends in Europe, MENA, and Africa
The latest trends in African retail
The latest trends in European retail
The latest trends in MENA retail
How to craft exceptional AI-powered customer journeys
Download our white paper and discover how AI and generative AI solutions are transforming digital customer journeys.
Unlock key insights into the BFSI industry across MENA, Europe and Africa
Find out the latest Banking, Finance, and Insurance trends in Europe, the Middle East, and Africa.
RCS: Igniting business messaging with rich conversations
In collaboration with Omdia, we explore the latest trends and insights for RCS and how rich messaging experiences can transform your business communication strategy.
Unlocking the potential of generative AI in CX
In collaboration with IDC, we explore the rising adoption of generative AI in shaping customer experiences (CX) in the Asia-Pacific region and what brands should know about leveraging this technology to elevate CX.
Customer stories
Annapurna Financial Services: Enhancing operations and CX with digital communications
-
2x
increase in digital engagement -
12%
increase in product adoption
Hrvatski Telekom: Leveraging partnership to build AI-powered conversational support solutions for telco customers
-
20%
increase in year-on-year revenue -
62%
of users targeted through Viber paid outstanding bills
Neo Pay Iraq: Up to 60% in cost savings with omnichannel authentication
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60%
in cost savings
AccioJob: Elevating customer interactions with automation and omnichannel connectivity
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40%
reduction in users’ wait time -
20%
increase in customer satisfaction (CSAT) -
150%
improvement in team satisfaction scores
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Industry Analyst Insights
Analysis from independent industry experts like IDC, Gartner, 451 Research, Forrester, Omdia and Juniper Research.
