Knowledge base

Explore informative articles, helpful guides, practical use cases, latest trend reports, and more.

Generational Messaging Trends Report

Check it out

Blog

December 24, 2024

AirAsia: Soaring high in the digital age with timely customer communications

Discover how AirAsia increased their NPS score and are transforming their customer experience with Infobip.

Blog Transportation & Logistics Conversational experience Trends and Insights Spotlight SMS

December 20, 2024

eSIM vs Standard SIM: Which is better?

What is an eSIM, how is it different than a standard SIM, and what are the pros and cons? Learn this and much more!

Blog Telco Operators Best Practices

December 18, 2024

Conversational CX Maturity: How to go from basic to best-in-class customer experience

Explore how brands can reach conversational maturity with insights, data, and cohesive strategies from our CBO Ivan Ostojić.

Blog

December 16, 2024

Metrobank: Delivering a customer centric banking experience

Find out how the Philippines bank is leading a global trend towards making banking more customer centric and personalized.

Blog Spotlight

December 10, 2024

Cyber Week 2024: 11 billion messaging interactions give insight into holiday shopping trends

Dive into over 11 billion interactions from Cyber Week to understand the latest shopping trends and how to satisfy your customers.

Blog Trends and Insights

November 29, 2024

How to get verified without your phone

Being locked out of an account or prevented from making a transaction because you can't receive a verification message can be frustrating! Find out how to avoid this CX disaster.

Blog Authentication

November 24, 2024

Security Bank: How data and hyper-personalization can transform banking experiences

Find out how a banks can digitally transform their business to offer better personalized experiences and keep up with customer expectations.

Blog Spotlight

November 14, 2024

Infobip and SplxAI: Ensuring the safety and security of GenAI solutions

Concerned about the risks of GenAI? Infobip and SplxAI partner to secure your AI deployments against threats like data breaches, hallucinations, and malicious attacks.

Blog

November 13, 2024

Are you ready for the Black Friday & Cyber Monday messaging surge?

Avoid messaging pain points this shopping season by adopting reliable solutions that can manage the expected influx of interactions in a single day.

Blog Retail Marketing Trends and Insights

November 11, 2024

Building "Suki" for life: How SMAC is redefining loyalty in the Philippines

Learn how SMAC, the Philippines' leading loyalty program, is redefining customer engagement by cultivating "suki" relationships through data-driven strategies and an omnichannel approach powered by Infobip.

Blog Best Practices Spotlight Moments – Customer Engagement

Downloads

Check all downloads

December 18, 2024

How to craft exceptional AI-powered customer journeys

Download our white paper and discover how AI and generative AI solutions are transforming digital customer journeys.

Conversational experience Best Practices Gated

September 30, 2024

Unlock key insights into the BFSI industry across MENA, Europe and Africa

Find out the latest Banking, Finance, and Insurance trends in Europe, the Middle East, and Africa.

September 19, 2024

RCS: Igniting business messaging with rich conversations

In collaboration with Omdia, we explore the latest trends and insights for RCS and how rich messaging experiences can transform your business communication strategy.

Financial Services Retail Telco Trends and Insights Gated RCS

August 16, 2024

Unlocking the potential of generative AI in CX

In collaboration with IDC, we explore the rising adoption of generative AI in shaping customer experiences (CX) in the Asia-Pacific region and what brands should know about leveraging this technology to elevate CX.

Trends and Insights

July 25, 2024

Platforms messaging trends report 2024

Discover the latest communication and service usage trends for platform businesses based on an analysis of the 65 billion B2B interactions that were fulfilled on our platform for platforms over the last year.

Trends and Insights Gated cpaas x

July 2, 2024

Mastering email deliverability in a competitive landscape

Deep dive into the latest trends, insights and best practices that will ensure your email communication reaches the right audience in their inbox (and not spam folders).

Best Practices Gated Email