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Title
Transforming citizen engagement with AI-powered experiences
Discover how chatbots for the government sector can streamline communication, deliver essential information, ensure swift resolutions, and bring citizen experience to the next level.
AI-powered chatbot for 24/7 citizen support
Provide relevant information and offer citizens quick resolution times and quality customer service.
Emergency information
During natural disasters or emergencies, chatbots can provide citizens with up-to-date information on evacuation procedures, shelter locations, and emergency contact numbers, enabling government agencies to disseminate critical information quickly and efficiently.
Citizen queries
Chatbots can handle common citizen queries regarding government services, such as how to renew a driver’s license, apply for permits, or pay taxes. Reduce the workload on government call centers and administrative staff.
Public health
Chatbots can deliver timely and accurate public health information to citizens, including updates on vaccination schedules, disease prevention measures, and local health resources. This not only improves public health outcomes but also reduces the burden on healthcare systems by empowering citizens to make informed decisions about their well-being.
Elections
Chatbots can assist citizens with election-related inquiries, such as voter registration procedures, polling locations, and candidate information, streamlining the electoral process and increasing voter engagement. By providing accessible and accurate information, these chatbots contribute to fair and transparent elections while reducing the administrative burden on election officials.
The future of citizen communication is digital
Provide superior citizen experiences through easy-to-use communication solutions that increase efficiency and reduce costs.
Provide 24/7 support
Omnichannel support
Scalability
Be up and running in no time
Build the experiences your citizens want with our flexible API stack. Integrate their favorite channels with your workflow to elevate their customer journey.
Drive Conversational AI success with Infobip’s expertise at the core
24 billion+ monthly transactions
Achieve the highest delivery rates and scale your messages as you grow on our secure platform.
9,700+ global connections
And 800+ direct operator connections to facilitate reliable messaging and use cases anywhere in the world.
40+ data centers
Our worldwide data centers help you keep operations running smoothly and efficiently.
100% compliant
Send compliant messages anywhere in the world and in line with local regulations.
75+ offices on 6 continents
Global experience and local presence provides best-in-class service and solutions.
24/7 support
Always-on support and network monitoring available with expert service.
Infobip recognized as a top player in customer experience
The Infobip library
Explore a wide range of materials to help you grow your business. Learn more about our latest technologies, how to boost customer engagement and best-practice guides to help you succeed.
Elections: How SMS and 10DLC can increase voter engagement and combat misinformation
The most effective ways to communicate with voters to ensure they make informed choices during election season.
Elections: How SMS and 10DLC can increase voter engagement and combat misinformation
The most effective ways to communicate with voters to ensure they make informed choices during election season.
Keeping citizens informed with AI-powered customer experiences in government
Chatbots in the government sector can help provide relevant information and offer citizens quick resolution times and quality customer service. Learn how!