Ready to transform your business approach to customer communication?

Find out where you stand on our CX Maturity scale to identify your starting point and receive detailed steps on how to progress to a higher maturity level.

Step name: Step 01 – Industry

A snapshot of your business

Step name: Step 02 – Communication Challenges

What are your biggest communication challenges?

Select all that apply
Step name: Step – Use cases

Select all the use cases you have already automated

Select all that apply
Step name: Step 03 – Product of Interest

What channels do you use for customer communication?

Step name: Step 04 – Have you automated your customer communications?

Have you automated your customer communications?

Where are you using automation?

Select all that apply
Step name: Step 07 – Do you use AI or machine learning?

Do you use AI or machine learning?

What do you use AI or machine learning for?

Step name: Step 08 – Have you adopted an omnichannel strategy for your customer-communication?

Have you adopted an omnichannel strategy for your customer-communication?

Step name: Step – tech stack

What does your existing communications tech stack currently have?​

Step name: Step 09 – How do you manage customer support inquiries?

How do you manage customer support inquiries?

Step name: Step 10 – Customer feedback

How do you gather feedback from customers?

What actions do you take based on the feedback you collect?

Step name: Step 11 – marketing

How integrated are your marketing tools and systems?

Step name: Step 12 – Do you need technical support to implement marketing related tasks?

Do you need technical support to implement marketing related tasks?

Do you think that technical constraints are slowing down your marketing activities?

Step name: Step 13 – How does your business use customer data to enhance communication?

How does your business use customer data to enhance communication?

Select all that apply
Step name: Step 14 – How do you measure the effectiveness of customer communication?

How do you measure the effectiveness of customer communication?

Do you plan to start measuring your communication effectiveness?

How do you use metrics to influence communication improvements?

Select all that apply

Uncover your place in the CX universe in under 10 minutes by following 3 simple steps:

Number 1 icon

TAKE THE ASSESSMENT

Number 2 icon

GET YOUR CX RESULT

Number 3 icon

ACCESS YOUR CUSTOM REPORT

This assessment evaluates you in 4 categories:

You will receive a grade for your maturity level in each category, from “Rookie” to “Master”, along with personalized solutions to improve your customer communication.

Take the assessment

Channels and technology

This score shows how well your business’s channels and technology align with the customer journey.

Communication management

This score reflects the quality of your customer-focused communication strategy.

Marketing management

This score shows how effectively your customer data is used for marketing purposes.

Analytics and metrics

This score evaluates how well you use metrics and customer data to measure and optimize your communication efforts.

Megi Health Platform: Optimizing patient care with an interactive chatbot built using Infobip Answers

  • 86%

    CSAT score

  • 65%

    reduction in data collection time

LAQO Insurance elevates support with Infobip’s Gen-AI and Azure OpenAI partnership

  • 30%

    of queries are handled by the AI digital assistant

  • 90%

    of queries are handled within 3-5 exchanged messages

Assessing your customer experience can be challenging if you don’t know where to start.

We’ve got you covered!

Take the CX maturity assessment