Customer stories

Develop and grow customer relationships over any channel, any device, anywhere. Powered by Infobip full-stack cloud communication platform

Podravka: Empowering users to make healthy choices with an engaging AI-assistant

  • 18%

    conversion rate to engaged user

  • 343k

    messages exchanges in first 90 days

Annapurna Financial Services: Enhancing operations and CX with digital communications

  • 2x

    increase in digital engagement

  • 12%

    increase in product adoption

Hrvatski Telekom: Leveraging partnership to build AI-powered conversational support solutions for telco customers

  • 20%

    increase in year-on-year revenue

  • 62%

    of users targeted through Viber paid outstanding bills

Neo Pay Iraq: Up to 60% in cost savings with omnichannel authentication 

  • 60%

    in cost savings

AccioJob: Elevating customer interactions with automation and omnichannel connectivity 

  • 40%

    reduction in users’ wait time

  • 20%

    increase in customer satisfaction (CSAT)

  • 150%

    improvement in team satisfaction scores

Choice TechLab: Scaling financial education and boosting engagement with WhatsApp automation

  • 94%

    increase in student engagement

  • 98%

    98% of students received certificates

  • 78%

    reduction in resource delivery time

zingala: Hyper-personalizing the customer journey with data-driven CX

  • 53%

    SMS click-through rate

Branch: Using SMS to achieve the highest possible delivery rates for business-critical messages

  • 89.2%

    Delivery rate for SMS authentication messages.

Jumia: Achieving 54% cost savings in OTPs with Infobip Authenticate

  • 54%

    reduction in costs

Nissan Saudi Arabia: Boosting sales and building lasting connections with a WhatsApp chatbot

  • 4.4

    customer satisfaction rate

  • 71%

    increase in unique users

  • 138%

    increase in leads

Unilever: Promoting new products with a conversational WhatsApp chatbot

  • 14x

    higher product sales

  • 290,000

    messages exchanged in 7 days

Telekom Deutschland: Elevating customer engagement with RCS Business Messaging

  • 2x

    better campaign performance

Uber: Capitalizing on the global expansion of the ride-sharing phenomenon

  • 90%

    of global calls anonymized