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Increase conversions with a unified conversational experience solution
Create conversational experiences at ease with a generative AI-powered, no-code in-app journey builder that will engage your audience, foster customer loyalty and drive business growth.
10,000+
Unique active customers
7bn+
End users touchpoints
115bn+
Total interactions over our platform in the 1st quarter
Powerful communications platform that’s trusted by analysts
Entire conversational experience journey on your customers’ preferred channel
Conversational one-stop shop that covers all customer touchpoints
Conversational marketing
- Engage your customers in real-time using two-way conversations
- Promote through your customers’ favorite channels using gen AI prompts
- Quickly recommend products and services with a conversational, gen AI powered chatbot
- Leverage 360-degree views of customer data to understand your audiences behavior and personalize interactions
Conversational commerce
- Provide end-to-end customer journeys using gen AI powered templates and use cases
- Improve customer satisfaction with a quick, convenient purchase experience
- Deliver personalized journeys that build trust and brand loyalty
- Prompt customers to purchase with gen AI powered recommendations
Conversational support
- Provide always-on support on your customers’ preferred channels
- Use AI to understand customers’ intent and respond accordingly
- Access full conversation history for a personalized customer experience
- Automate routing to send conversations to the right agent
Solve your business challenges and meet your goals
From onboarding and engagement to retention and loyalty, choose from journey templates that can be personalized to suit your business needs.
One platform, your entire conversational experience solution
Craft conversational experiences in an omnichannel manner
Find out how to create exceptional conversational experiences
Chatbots vs. conversational AI: Exploring the differences
Discover the differences, benefits, and uses of chatbots and conversational AI to transform your business and enhance customer engagement.
Integrate conversational AI chatbots: A how-to guide
Learn how to integrate conversational AI chatbots seamlessly with your platform to elevate your customer engagement and automate support.
Conversational commerce in retail
What is conversational commerce in retail? How can retailers capitalize on it and what are the benefits? Find out this and more!
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Set up your conversational customer journey
Made simple, fast, and easy by Infobip.
