Reach more customers wherever they are, whatever they’re on
Engage them on every channel, in every scenario – from our platform or yours
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2025 Gartner®
Magic Quadrant™
for CPaaS
Positioned furthest for our Completeness of Vision!
Build any use case or conversational scenario
Easy-to-use cloud products for marketing, sales, and support
Your customers. Their channels.
It’s easier to get the attention of your customers when you meet them where they are.
You focus on the message; we get it delivered loud and clear.
Build flexible workflows with industry-leading CPaaS APIs
Code your own solutions
Integrate your customers’ favorite channels and build experiences your customers want, the way you want.
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Explore Network APIScalable, secure and compliant with our hyper network
1300+
Physical servers
40+
Data centers and auxiliary locations
17K+
Virtual machines
1600
Service types
15K +
Application instances
800+
Engineers
7bn
End user touchpoints
1000
Deployments daily
Head into the conversational future with a trusted partner
95% of global businesses will be using conversational solutions by 2025. We’re here to help you build leading conversational experiences in your market.
Compose your own tech stack by integrating our solutions with any app
With our wide range of integration options, you can use any of our solutions to enhance your customer experience on your existing systems.
Transforming 10,000+ businesses worldwide
Nissan Saudi Arabia: Mastering lead generation with an AI-powered voice game over WhatsApp .
-
80%
session engagement rate . -
84%
were first-time participants . -
93%
delivery rate across campaigns .
Uber: Capitalizing on the global expansion of the ride-sharing phenomenon .
-
90%
of global calls anonymized .
UNICEF: Turning caring people into regular givers with omnichannel customer engagement .
-
7.8%
increase in donor retention . -
33.3%
decrease in churn rate . -
4%
conversion rate on cart abandonment flow .
DPD: Improving delivery experiences and cutting costs with Viber and SMS .
-
20%
reduction in cost .
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Stay on top of every tech trend: Explore our resources
History of RCS Messaging: When did RCS come out?.
Discover when RCS was created, how Google and Apple shaped its evolution, and why it’s transforming mobile messaging beyond SMS.
- Blog.
- RCS.
- Trends and Insights.
SMS marketing KPIs: Key metrics you should track.
Are your SMS marketing campaigns performing? To answer that, you need KPIs. Here are the ones you should be tracking.
- Blog.
- Marketing.
- SMS.
- Best Practices.
How to build an IVR system for contact centers.
Master how to create an IVR system with our user-friendly guide and step-by-step instructions for a seamless caller experience.
- Voice.
- Best Practices.
Club Med: Advancing CX for travel with WhatsApp and AI.
Discover how Club Med is improving customer experience by meeting travelers where they already are – on WhatsApp. With AI-powered messaging, the brand sets a new standard for modern, conversational CX.
- Blog.
- Spotlight.
- WhatsApp Business.
- Trends and Insights.
A guide to Viber chatbots and how to build one.
Join us for an introduction to Viber chatbots, including key features, what they can be used for, and most importantly – how to build one without needing to be a developer.
- Blog.
- Viber for Business.
- Best Practices.
WhatsApp statistics 2025: Global usage & market overview.
Explore the most updated WhatsApp statistics, covering global usage, engagement, demographics, and business adoption trends for 2025.
- WhatsApp Business.
- Trends and Insights.
The ultimate guide to generative AI chatbots for customer service.
Learn how generative AI, agentic AI, and agentic RAG technology are transforming CX. Explore use cases, benefits, risks, and best practices.
- Blog.
- Customer Service.
- Answers – Chatbot Builder.
- Best Practices.
WhatsApp Business backup: How to back up & restore data.
Learn how to back up and restore WhatsApp Business data on Android and iPhone. Protect chats, enable encrypted backups, and prevent data loss easily.
- Blog.
- WhatsApp Business.
- Awareness.
RCS read receipts: What they are and how they work.
A clear guide to RCS read receipts, how they work on Android and iPhone, and how brands can use them to track engagement.
- Conversational experience.
- RCS.
- Trends and Insights.
WhatsApp Business API setup guide [step-by-step].
Set up the WhatsApp Business API with Infobip. Follow this 2025 step-by-step guide covering requirements, onboarding, sender setup, and key best practices.
- WhatsApp Business.
- Best Practices.
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