ON-DEMAND
Create Winning CX
Through Customer Feedback
Feedback is crucial for a successful product development strategy and providing superior customer experience. But how can you transform customer feedback into actionable data that empowers your product, marketing, and IT teams to provide winning customer experiences? The key to that is for businesses to address the rising consumer expectation, provide an excellent customer experience, and manage customer feedback.
Industry experts Atlassian, venITure and Infobip come together for this exciting webinar to show you how to collect, process and use customer feedback effectively through omnichannel communications.
Watch our on-demand webinar and learn how to create winning CX through customer feedback:
Industry experts Atlassian, venITure and Infobip come together for this exciting webinar to show you how to collect, process and use customer feedback effectively through omnichannel communications.
Why customer feedback is key
31%
want businesses to understand their needs when it comes to product and services
30%
want businesses to listen to their feedback
23%
want to be communicated through their preferred channel
*Source: Infobip customer research
What you’ll learn:
All this in just 60 minutes, along with answers to all your questions.
Meet your presenters
Ivan Burazin
Founder, Shift Conference
Ivan is the founder of the Shift Conference. Alongside this, he co-founded Codeanywhere, the first cross-platform Cloud IDE, which now has over a million users worldwide.
Erica Moss
Sr. Manager, Community Engagement, Atlassian
With roots in journalism, Erica now marries her background as a professional storyteller with her passion for connecting people as the senior manager of community engagement at Atlassian, helping to nurture and grow the Community Leaders program.
Samsoor Hemat
Managing Director, venITure
Samsoor Hemat's expertise in the areas of agile project management and digital process management led him to co-found and co-lead venITure - a software and consulting company in the areas of process optimization, software development and quality assurance. His profound knowledge enables him to design target-oriented corporate strategies and successfully support.
Kai Kienzle
VP Consumer Marketing, ESL Gaming
Kai combines 15 years in esports experience, driving brand strategy, creative direction, b2c and b2b marketing for the world's leading esports company ESL. Over the course of his career, he has worked with global brands like Intel, Pepsi, Vodafone, DHL, NVidia, Mercedes and BMW - authentically connecting their brands with today's and tomorrow's esports audiences. At ESL, Kai is leading the Fan Marketing / Consumer Team.
Aline Bezerra
Senior Product Marketing Manager, Infobip
With more than 15 years of experience helping customers to solve their pain points and achieve their KPIs, Aline spent the last six helping customers to go through their digital transformation. Passionate about technology and innovations that solve a real-world problem, Aline has joined Infobip to work together with the product team and customers to unlock the power of the digital customer experience.
John Shirley
Partnerships Development Principal, Business Communications, Google
John lives to help get your messages across! John is a Partnerships Development Principal at Google in the area of business communications. He has enjoyed an entrepreneurial career spanning mobile communications, digital media, education and IT, leading technology initiatives, from cities as diverse as London, Mumbai, Hong Kong and Hanoi. John is now helping developers upgrade user’s mobile experiences with verified, smart, assistive business connections using Google Developer API’s for Business Messaging, Verified SMS/Calls, RCS and Dialogflow.