Blog

Join us for an introduction to Viber chatbots, including key features, how they differ from Viber Business Messages, and how to build a Viber chatbot without needing to be a developer.

A straightforward guide to the cloud computing models available for business messaging, and how CPaaS fits into the overall picture.

Headless vs. composable platforms: Understand the difference between these two options and choose the one that best fits your business needs.

Get an in-depth look at Google RCS vs. Apple Messages for Business and how brands can elevate their customer experiences with each channel.

The communications platform as a service (CPaaS) market is rapidly growing. But how is the market evolving, and what are the latest trends? Here, we provide a snapshot of the 2024 Gartner® Magic Quadrant™ for Communications Platform as a Service, together with some key takeaways from Infobip. 

Get an in-depth look at the difference between conversational AI vs. generative AI and how they can work together to help you elevate customer experiences.

Level up your AI and machine learning knowledge in 2024 with our curated list of the best free courses and resources available on the web.

Explore how RCS is the next big messaging evolution in the US, combining SMS, MMS, and iMessage into one powerful channel and reshaping how businesses communicate with their customers.

We look at best practices for delivering an omnichannel customer support and service experience for customers who are used to having the power of choice.

As the buzz around GenAI starts to fizzle, has it lived up to our high expectations, and what does the future look like for GenAI?

Find out how FCMB Nigeria is embracing conversational banking to drive growth and improve access to financial services, customer satisfaction, and business efficiency.

How to build effective chatbots for Instagram to capture attention, generate sales, and engage with users of the app favored by celebrities and mega-influencers.

Learn the key differences between 10DLC, short code, and toll-free numbers for SMS campaigns and discover which option is best for you.

Explore 14 ways to improve patient interactions and speed up time to resolution with a reliable AI chatbot.

Dive into the world of RCS and conversational messaging in this exclusive interview with BT. Learn how our partnership is shaping the future of customer engagement.

How to craft an effective WhatsApp marketing strategy that incorporates the apps latest features and tools designed especially for business.

Deep dive into the world of banking via RCS Business Messaging and learn about the benefits, use cases, and how to get started.

Everything you need to know about creating a chatbot for Facebook Messenger, including the unique Messenger benefits you can tap into, and step-by-step instructions on how to build your own chatbot with no coding knowledge required.

A practical guide to using the Gartner Magic Quadrant report for CPaaS to help you choose the right cloud communication provider for your business.

Dive into the world of open network APIs with CAMARA and see how this game-changing project is driving innovation for Telcos.

e& enterprise is leading the way in helping businesses transition into a digital future with emerging technologies. Find out how our partnership can empower your organization to drive innovation.

Learn how to register a 10DLC number and campaign with Infobip to improve deliverability for SMS and MMS messages.

Promotional SMS is used for marketing and sales, while transactional SMS is used to provide information. Learn more about the differences and how to leverage these two types of SMS for your business.

Dive into the transformative potential of virtual assistants in the travel industry, including the use cases that they are ideal for, and how to create your own.

Discover 22 ways to use WhatsApp for eCommerce brands and offer customers better journeys and end-to-end experiences.

Find out how building chatbots for the RCS channel that are powered by Google’s Vertex AI can deliver some exceptional use cases.

Standard SMS messages are 160 characters long. Exceeding this limit can lead to extra costs and delivery problems, affecting customer experience.