Reach more customers wherever they are, whatever they’re on
Engage them on every channel, in every scenario – from our platform or yours
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2025 Gartner®
Magic Quadrant™
for CPaaS
Positioned furthest for our Completeness of Vision!
Build any use case or conversational scenario
Easy-to-use cloud products for marketing, sales, and support
Your customers. Their channels.
It’s easier to get the attention of your customers when you meet them where they are.
You focus on the message; we get it delivered loud and clear.
Build flexible workflows with industry-leading CPaaS APIs
Code your own solutions
Integrate your customers’ favorite channels and build experiences your customers want, the way you want.
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1300+
Physical servers
40+
Data centers and auxiliary locations
17K+
Virtual machines
1600
Service types
15K +
Application instances
800+
Engineers
7bn
End user touchpoints
1000
Deployments daily
Head into the conversational future with a trusted partner
95% of global businesses will be using conversational solutions by 2025. We’re here to help you build leading conversational experiences in your market.
Compose your own tech stack by integrating our solutions with any app
With our wide range of integration options, you can use any of our solutions to enhance your customer experience on your existing systems.
Transforming 10,000+ businesses worldwide
Nissan Saudi Arabia: Mastering lead generation with an AI-powered voice game over WhatsApp .
-
80%
session engagement rate . -
84%
were first-time participants . -
93%
delivery rate across campaigns .
Uber: Capitalizing on the global expansion of the ride-sharing phenomenon .
-
90%
of global calls anonymized .
UNICEF: Turning caring people into regular givers with omnichannel customer engagement .
-
7.8%
increase in donor retention . -
33.3%
decrease in churn rate . -
4%
conversion rate on cart abandonment flow .
DPD: Improving delivery experiences and cutting costs with Viber and SMS .
-
20%
reduction in cost .
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Stay on top of every tech trend: Explore our resources
RCS group chat: How It works on Android and iPhone in 2025.
Learn how RCS group chat works across Android and iOS, key features, compatibility, and what it means for brands using RCS for Business.
- Awareness.
- RCS.
Customer retention strategies 2025: 20+ ways to grow customer lifetime value.
Customer retention is often overlooked as a critical component of business growth. Here's how retaining existing customers can help businesses expand faster than by just focusing on new customer acquisition.
- Awareness.
AI chatbots for healthcare: A guide for medical centers and healthcare providers.
Learn how AI chatbots help healthcare providers boost patient care, efficiency, and privacy. See real-world examples and tips for safe medical chatbot integration.
- Blog.
- Best Practices.
- Healthcare.
GSMA: How developer collaboration is driving innovation in the telecom industry.
We caught up with Peter Jarich Head of GSMA Intelligence to get his take on how developer collaboration can drive innovation in the telecom industry by making network features widely available.
- Blog.
- Trends and Insights.
- Developer.
- Operators.
- Spotlight.
Artificially inflated traffic (AIT): What is it and how to fight it.
Fraud not only costs telcos and businesses financially, but also brings down their trustworthiness, security, and affects reputation.
- Trends and Insights.
- Operators.
- Telco.
10 core benefits of using WhatsApp Business accounts.
Discover how WhatsApp Business can grow your business with chatbots, Flows, automation, and analytics for faster, personalized customer engagement.
- Blog.
- Best Practices.
- WhatsApp Business.
- Customer Service.
WhatsApp Business number: Setup, verification & growth guide.
Learn how to get, verify, and manage your WhatsApp Business number using the WhatsApp Business App or Platform. Explore types of numbers, setup steps, best practices, troubleshooting, and how Infobip helps scale your messaging.
- Best Practices.
- WhatsApp Business.
- Conversational experience.
Rappi: The super app proving that customer experience drives lifetime value.
How Rappi’s three-sided marketplace uses real-time communication, personalization, and a decade-long partnership with Infobip to turn everyday moments into long-term loyalty.
- Blog.
- Trends and Insights.
- Spotlight.
WhatsApp automation: Features, tools, and use cases.
Discover how WhatsApp automation works. Learn about automation tools, benefits, use cases, best practices – and see how brands are using automation in the real world.
- Blog.
- Best Practices.
- WhatsApp Business.
- Conversational experience.
How to verify your WhatsApp Business Account (2025 guide).
Learn how to verify your WhatsApp business account and get blue tick verification. Understand the requirements, application process, and how Infobip can help your business become an Official WhatsApp Business Account.
- Blog.
- Best Practices.
- WhatsApp Business.
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